Lemonade Finance (YC S21) is building a neobank for immigrants in North America & Europe. We provide our users with multi-currency accounts that allow them to hold, send, and receive money from Africa in any currency for their business and personal banking needs. There are over 10 million Africans living in North America & Europe who go through hoops and have to pay exorbitant fees to send money to their loved ones. We are constantly fighting for everyday Africans to be able to move their money freely around the world at no cost and with the best exchange rate they can find out there. We launched the first version of the app at the beginning of October 2020 with just the ability to send money. Now, we enable our users to send and receive as well as pay bills for services across the ocean for loved ones. We have also grown to a team of more than 25 people working remotely and living on different continents
Job Summary
The Telesales Team Lead will lead a team of Telesales agents responsible for outbound prospect and customer outreaches, to ensure conversion, transaction and retention. The role is purposed to ensure heightened productivity of the team, drive towards set targets and review processes from data insights.
Creating powerful sales models to improve the sales funnel and ensuring monthly and yearly sales goals are reached.
Prepare and review telesales scripts as necessary, and coach the team in prime telesales abilities.
Managing the telesales team and assisting with/handling customer escalations.
Relate with internal stakeholders to resolve any customer issues or transaction barriers.
Monitoring the performance of the team and coach real-time when necessary.
Compiling and presenting sales reports weekly.
Requirements
Tertiary education in sales, marketing or similar fields.
Minimum 2 years experience leading a telesales team.
Strong managerial and sales skills.
Effective written and verbal communication abilities.
Ability to write and present reports accurately, and make good deductions.
Strong organisational skills.