The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. As a Management outpost, it synthesizes the managerial and strategic needs of the subsidiaries, drives the vision and positions the firms for competitiveness.
The group believes that Nigeria, in spite of its seeming vulnerabilities, holds the greatest market potential for any perceptive investor. Our group is, therefore, motivated to continually scout for new opportunities and developing same into very profitable entities.
We aspire to be among the nation’s top ranked conglomerates in a decade, propelling progress in all facets of live. Our successes are people-driven, both internally and externally. We spare nothing to build the capacity of our team to lead change and cultivate a passion to deliver superior value to our customers.Responsibilities
Issue tickets and handle reservations for passengers.
Ensure all travel requests are booked on GIGM’s website
Must be ready to upsell customers within and outside the airport.
Provide information on flight schedules, fares, and travel requirements.
Assist passengers with check-in procedures and baggage handling.
Ensure all travel documents are in order and comply with regulations.
Handle customer inquiries and resolve any issues or complaints.
Coordinate with other airport staff to ensure smooth operations.
Assist passengers with special needs or requests.
Process payments and handle cash transactions accurately.
Update and maintain passenger records in the airline’s system.
Provide information on airport facilities and services.
Assist with boarding procedures and gate announcements.
Ensure compliance with airline policies and procedures.
Handle lost or damaged baggage claims.
Provide assistance during flight delays or cancellations.
Maintain a professional and courteous demeanor at all times.
Must have engagements in the airport in time past.
Requirements
Must possess BSc / BA / HND.
Previous experience in customer service, preferably in the travel or airline industry.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment.
Attention to detail and accuracy.
Proficiency in using airline ticketing systems and software.
Ability to handle stressful situations calmly and professionally.
Flexibility to work various shifts, including nights, weekends, and holidays.
Basic math skills for handling cash transactions.
Ability to stand for extended periods and lift heavy luggage if needed.
Knowledge of travel regulations and requirements.
Fluency in multiple languages is a plus.
Strong problem-solving skills.
Ability to work well in a team environment.
Excellent organizational skills.