Home ownership is a priority for most Nigerians. However, the accessibility has remained a dream for a significant proportion of the population due to limited sources of suitable financing and limited access to affordable housing. Abbey Mortgage Bank Plc is offering through its involvement in the housing and mortgage sectors to make this dream a reality. Abbey Mortgage Bank Plc is the premier, largest and most profitable, non-aligned Primary Mortgage Bank in Nigeria. Abbey is one of the seven national Primary Mortgage Banks (PMB) licensed by the Central Bank of Nigeria and Federal Mortgage Bank of Nigeria (FMBN). The recent recapitalization exercise saw the down size from 105 mortgage banks to only 34 now surviving. We not only emerged successfully capitalized but one of the few that also met our National obligation as well as amongst the public liability companies. Abbey Mortgage Bank Plc focuses on providing economical housing units for interested home seekers/developers/cooperatives who desire a well-structured mortgage offer. Further to this, we also keep our customers abreast with financial activities as well as provide high quality customer service.
Abbey Mortgage Bank Plc is seeking an experienced Total Quality Management (TQM) Officer to support continuous improvement and service quality across the Bank.
Key Responsibilities
Implement and monitor the Bank’s quality management framework
Review and improve operational processes to enhance efficiency and customer experience
Conduct quality audits and ensure compli- ance with regulatory standards
Develop and maintain Sops, quality metrics, and performance reports
Requirements:
Minimum of 7 years’ experience in TQM or process improvement
Must have commercial banking experience
Strong knowledge of banking operations and regulatory requirements