The GIG group is a holding company for a number of subsidiaries with interests in key sectors of Nigeria’s economy. As a Management outpost, it synthesizes the managerial and strategic needs of the subsidiaries, drives the vision and positions the firms for competitiveness.
The group believes that Nigeria, in spite of its seeming vulnerabilities, holds the greatest market potential for any perceptive investor. Our group is, therefore, motivated to continually scout for new opportunities and developing same into very profitable entities.
We aspire to be among the nation’s top ranked conglomerates in a decade, propelling progress in all facets of live. Our successes are people-driven, both internally and externally. We spare nothing to build the capacity of our team to lead change and cultivate a passion to deliver superior value to our customers.Key Responsibilities
Search and recommend suitable domestic and international flights based on clients’ needs and budgets.
Make and manage flight reservations and issue airline tickets.
Prepare and modify travel itineraries, including rebooking and rerouting.
Process flight changes, cancellations, refunds, and ticket exchanges in accordance with airline policies.
Advise clients on baggage allowances, travel documentation, airport procedures, and airline requirements.
Monitor flight schedules, delays, cancellations, and other operational changes.
Provide timely assistance to clients before, during, and after their trips.
Maintain accurate customer and booking records.
Liaise with airlines, consolidators, and other travel suppliers when necessary.
Ensure compliance with airline rules, fare conditions, and company policies.
Identify opportunities to provide additional travel services such as hotels, transfers, travel insurance, and tours.
Handle customer complaints professionally and work toward satisfactory resolutions.
Keep up to date with airline schedules, fare rules, travel regulations, and industry developments.
Performance Indicators
Accuracy of bookings and ticketing
Customer satisfaction
Response and resolution times
Key Skills
Airline reservation and ticketing
Customer service
Itinerary planning
Fare calculation
Problem-solving
Communication and negotiation
Attention to detail
Time management
Travel technology/GDS proficiency
Sales and relationship management