If anything truly defines Residency Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. Within a Residency experience, every guest is offered a warm welcome and is made to feel special, valued and appreciatedJob Description
We are hiring candidates to join force in providing excellent wait service to ensure satisfaction.
Taking customer orders and delivering food and beverages.
Making menu recommendations, answering questions and sharing additional information in our reputable hotel.
Responsibilities
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, serviette stands, ware, cutlery and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver bills and collect payments
Carry dirty plates, glasses and trays to kitchen for cleaning
Meet with the supervisors or superiors to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests
Requirements and skills
High school diploma; food safety training is a plus.
Proven work experience as a Waiter or Waitress
Hands-on experience with cash register and ordering information system (e.g. ipms)
Basic math skills
Attentiveness and patience for customers
Excellent presentation skills
Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
Active listening and effective communication skills
Team spirit
Flexibility to work in shifts.