HMD Nigeria (Heavy Machinery Dealership Ltd.) is a leading machinery and equipment supplier that belongs to the powerful network of HMD Africa spread across several Western African countries including Ghana, Guinea, Sierra Leone and Liberia. It was incorporated in August 2003 and is now managed by AIG (Africa International Group).
HMD Nigeria has built a strong reputation as a specialized distributor of world-class brands of heavy machinery and equipment used in the mining, construction, earthmoving, asphalt, roadwork, recycling, transportation, and agricultural industries; in addition to building materials and spare parts.
Driven by a passion to exceed customers’ expectations, HMD Nigeria’s dedicated team offers professional consultancies, training programs and after-sales services. Its extensive logistics expertise and its ability to innovate allow HMD Nigeria to respond dynamically to market needs and maintain its leadership position across West Africa.Basic Responsibilities
Responsible for qualifying online leads and converting them to Sales, regularly updating and managing the CRM database (housekeeping), supporting cross-selling, upselling and preventive maintenance, and contributing to achieving HMD Group sales target as well as their individual sales target set by the management.
Accountability & Responsibilities
Online Sales Activities:
Qualify and assess leads generated from various online channels, including the HMD website, WhatsApp/Rasayel, Social Media Platforms and other online portals, and occasionally leads received on Equipment Hub.
Follow the Online Sales Process for the Qualified Leads
Follow the Online Sales process for the Unqualified Leads and report back to the head of the Online Sales Manager.
Follow up on and close deals with the support of Online Sales Manager in territories where the company does not have a physical presence.
Take charge of meticulously managing our CRM (Hubspot), ensuring every interaction is accurately logged and up to date.
Manage HMD inboxes, including sales and info inquiries, conduct discovery calls, collaborate with Sales Advisors on quotations, route supplier inquiries appropriately, forward job applicant inquiries to HR, and handle non-business-related inquiries.
Perform comprehensive background checks on companies contacting HMD to ensure due diligence and mitigate potential risks in business interactions.
Maintain organized and up-to-date CRM records through regular housekeeping and maintenance activities.
Master the art of managing callbacks, turning them into golden opportunities.
Actively contribute to achieving sales targets across the HMD Group through active participation and valuable contributions.
Implement developed strategies and tactics to ensure effective cross-selling and upselling techniques across all online sales channels and ensure all clients move through the 360-cycle
Handle customer complaints and identify customer needs. Report findings to the Online Sales Manager with recommendations.
Provide regular reports on sales activities, pipeline status, and performance metrics to the Online Sales Manager.
Ensure that the customer database is updated daily with details on HubSpot
Maintain contact with customers and respond promptly and effectively to customer inquiries.
Conduct training sessions for new team members on HubSpot to ensure proficiency in utilizing the platform for marketing and sales activities.
Fuel our growth engine by actively generating and nurturing leads through the pipeline.
Strive not just to meet, but exceed personal targets, paving the way for your success and the company’s growth.
Craft an exceptional customer experience, leaving every potential client wowed by our services.
Qualifications
Bachelor’s Degree in a related field
1 – 2 years of experience in sales activities
Excellent command of English and French is a significant plus.
Previous experience with CRM software (Hubspot experience is a plus!).
Google Workspace – Intermediate Level.
Industry Experience is a must.