PG Consulting limited is a business optimization consulting firm that leverages the techniques of business research, cutting edge innovation and scientific economics to provide robust insights that enable business decision makers to achieve accelerated and sustained competitive outcomes. We want to work with you as partners on an on-going basis towards making your organisation more profitable and better performing in terms of its bottom-line.
Responsibilities
Help customers with complaints and questions.
Give customers information about products and services
Take orders and process returns
Help customers understand the product and answer questions about their reservations
Maintain a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries on all online platforms.
Communicating with customers through various channels.
Keeping record of customer interactions, transactions, comments and complaints.
Ensure customer satisfaction and provide professional customer support.
Providing feedback on the efficiency of the customer service process.
Preparing quotes for clients.
Update website products and prices
Academic Qualification and Skills
HND / B.Sc. in Social Science or a related field.
Minimum of 1 year working experience in a similar capacity.
Business acumen and ability to forecast sales trends.
Attention to detailand sociable personality.
Ability to work with less supervision and multitask.
Ability to plan and excite strategic sales process.
Computer savvy with proficiency in Microsoft office.