At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.Job Summary
As our customer service officer, you will be responsible for overseeing the daily customer support operations of the company. This role requires a dynamic leader and a professional who is responsible for developing a positive customer experience and fostering healthy working relationships. who can optimize processes, manage staff, and ensure timely delivery of products and services.
Responsibilities
Recommend strategies and advise the CEO on issues that pertain to customer satisfaction and the development of the company.
Oversee the customer service team to ensure timely responses to customers’ orders, inquiries, feedback, and complaints, ensuring customer satisfaction at every step.
Implement data collection methods for operational metrics, aiming to reduce errors and increase customer service excellence.
Ensure the customer service team responds to emails, calls, and inquiries promptly and efficiently, with a customer-first mindset.
Requirements:
Bachelor’s degree in Business Administration, Communications, or a related field.
Minimum of 4 years of relevant experience in Customer Service management, preferably in retail or food manufacturing.
Experience in managing customer service teams and logistics operations is compulsory.
Salary
NGN 250,000 -NGN 300,000 Gross