At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.Job Summary

As the Customer Service Officer, you will serve as the frontline representative of the brand, ensuring excellent customer experience by managing inquiries, processing orders, and resolving issues efficiently.

Responsibilities

Handle customer inquiries across phone, WhatsApp, and social media channels
Process and confirm customer orders accurately and efficiently
Manage complaints and ensure timely resolution of issues
Maintain customer records and order logs
Coordinate with production and logistics teams to ensure smooth order fulfillment.

Requirements

Bachelor’s Degree in Business Administration or related field
Minimum of 2 years of experience in customer service (hospitality preferred)
Strong communication and interpersonal skills
Familiarity with CRM tools and social media platforms.

Written by

9jabook

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At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.Job Summary

As our customer service officer, you will act as the point of contact for customers and provide information by responding to customers’ queries and requests. You are to ensure customer satisfaction and provide support to customers. You are also to ensure customer orders are taken appropriately, confirmed, and communicated to the appropriate department using the company’s approved process.

Responsibilities

Ensure timely responses to customer inquiries and complaints, ensuring customer satisfaction at every step.
Update the production and logistics schedules to meet clients’ demands.
Manage delivery schedules, coordinating with drivers and logistics partners to ensure on-time, efficient deliveries.
Address any customer complaints or issues directly, ensuring problems are resolved swiftly and to the customer’s satisfaction.

Requirements:

B.Sc./HND in a business-related field.
Master’s degree in Business Administration (MBA) is an added advantage.
Minimum of 2 to 3 years of relevant experience in Customer Service management, preferably in retail or food manufacturing.

Salary 

NGN 150,000 -200,000 Gross 

Written by

9jabook

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