Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.Description
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.
We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Develops technical, process and systems knowledge by working on projects assigned and directed by more senior level Operations Support Engineers.
Responsibilities
Technical Support:
Develops technical knowledge, shadowing more senior team members on technical support escalations
Process Support/Optimization
Learns and follows business and/or technical processes within the Data Center; may start to identify opportunities for improvement for basic or narrowly focused processes (e.g., order fulfillment process, basic incident management definition or clarification such as awareness of color coding or timing, identifying and redlining the differences between processes)
Systems Support:
Develops knowledge of and learns business systems (e.g., Siebel fulfillment, Remedy) within Equinix
Data Support/Analysis:
Performs data management support to the team, such as analyzing data (in reporting), looking for patterns, and tracks resolutions
Documentation:
Reviews documentation (can be technical & non-technical) and sends notifications; documents own work processes
Training:
Handles logistics for training rollouts
Provide support training related activities
UAT:
Handles logistics for User Acceptance Testing
Project Management:
Works on assigned project activities
Qualifications
Candidates should possess a Diploma to a Bachelor’s Degree
Proven years experience