Procare Hospital is one of the leading health care facilities in Nigeria, with an unstinting focus on clinical excellence, affordable cost and cutting-edge technology.
We offer a wide range of consistent high quality and up-to-date medical services, that allows us to serve with compassion and sensitivity to the individual needs of our patients in a comfortable, convenient and serene environment.Key Responsibilities
Greet and welcome patients, visitors, and guests with warmth and professionalism.
Manage phone calls, emails, and inquiries, directing them to the appropriate department.
Register new patients, update patient records, and verify documents as necessary.
Schedule and confirm patient appointments while overseeing the hospital’s appointment system.
Maintain organization in the waiting area.
Provide accurate information about hospital services, doctors, and procedures.
Assist patients with forms, directions, and basic service needs.
Liaise with medical staff and departments to ensure smooth communication.
Address patient complaints with empathy.
Uphold the confidentiality of all patient records and hospital operations.
Requirements
Minimum of OND / HND / B.Sc in any discipline (preferably in Business Administration, Social Sciences, or related fields).
Proven experience in customer service, reception, or front desk roles (healthcare experience is a plus).
Excellent communication and organizational skills.
Ability to multitask, prioritize, and remain calm under pressure.
Proficiency in Microsoft Office tools (Word, Excel, Outlook).
Warm, approachable personality with a professional appearance.