St.Ives is a multi-specialist hospital which opened in 1996. The hospital offers dedicated specialist services in all matters of women,children and family health, managed by a group of consultants in Obstetrics & Gynaecology,Paediatrics,Medicine & SurgeryResponsibilities
Greet and attend to patients and visitors courteously, ensuring a welcoming and professional environment at all times.
Handle inquiries via phone, email, and in-person promptly, providing accurate information and resolving issues efficiently.
Guide patients through registration, billing, and service areas, explaining processes clearly and assisting with documentation as needed.
Log feedback, complaints, and suggestions systematically, escalating complex or unresolved issues to supervisors for timely resolution.
Support the coordination of appointments and follow-ups, ensuring scheduling is accurate, timely, and communicated effectively to patients.
Maintain updated knowledge of hospital services, procedures, and policies to provide informed guidance to patients and visitors.
Collaborate with medical, administrative, and support teams to ensure seamless patient experience and service delivery.
Monitor patient satisfaction and proactively identify opportunities to improve service quality and efficiency.
Contribute to maintaining a clean, organized, and safe reception and waiting area for patients and visitors.