UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.Job Objectives
To lead the technology platforms supporting Agency Banking operations, ensuring scalable financial inclusion services, reliable agent transactions, and seamless integration across digital banking channels
Duties and Responsibilities
Manage agency banking platforms, agent applications, and device ecosystems.
Oversee onboarding systems for agents and aggregators.
Ensure platform availability supporting cash-in/cash-out and financial services.
Lead integration with switches, wallets, core banking, and settlement systems.
Monitor agent transaction performance and platform utilization.
Implement fraud monitoring and transaction risk controls.
Coordinate PTSPs, device vendors, and field technology support teams.
Optimize agent settlement, reconciliation, and reporting processes.
Drive innovation supporting financial inclusion and rural banking expansion.
Ensure compliance with regulatory requirements for agency banking.
Support deployment of new agent services and digital capabilities.
Manage operational dashboards and performance analytics.
Staff Attraction, Motivation and Retention
Provide strong leadership through continuous coaching, mentoring, and succession planning for team members. opportunities for growth and development.
Drive structured learning, certification programs, and skills development aligned with evolving banking technologies and industry standards.
Set clear performance objectives, conduct periodic evaluations, and ensure accountability against departmental goals and KPIs.
Foster an inclusive, collaborative, and motivating work environment that promotes ownership, innovation, and job satisfaction..
Promote professionalism, ethical conduct, knowledge sharing, and employee wellbeing to sustain productivity and long-term retention.
Foster a positive work culture that encourages collaboration, innovation, and creativity.
Regularly engage direct reports to understand their needs and concerns.
Job Requirements
Education University: Candidates should possess a B.Sc., B.Tech. or B.Eng. (Minimum of 2:2) in Electrical/Electronics, Computer Engineering, Computer Science or Physics Electronics.
Certifications:
ITIL v4
Project Management Certification (PMP/Prince2).
Digital Banking or Fintech Certification
Others:
Minimum 10 years’ IT/FINTECH experience
Strong exposure to agency banking, fintech, or payment platforms.
Experience managing distributed transaction platforms.