UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.Duties
Merchant Support & Relationship Management:

Assist in onboarding new merchants across retail, SME, and enterprise segments.
Support account setup, documentation, KYC compliance, and initial activation of services.
Maintain regular communication with merchants to ensure satisfaction and proper usage of products and services. 2. Operational & Administrative Support
Collaborate with internal teams (operations, technology, finance) to support deployment of payment devices (POS, SoftPOS, QR, etc.).
Track and follow up on merchant activity, transaction volumes, and settlement issues.
Resolve basic merchant inquiries and escalate more complex issues as needed.

Data & Reporting:

Maintain accurate records of merchant accounts, engagement activities, and status updates.
Generate routine reports on merchant activity, onboarding progress, and operational issues
Gather feedback from merchants and share insights for service improvement.

Product Knowledge & Education

Stay up to date on company product offerings and ensure merchants understand the value of our solutions.
Provide onboarding training or demonstrations to merchants on how to use digital payment solutions.

Job Requirements

Education: Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline.
Experience: Minimum 3 years of relevant work experience in merchant acquisition, customer support, digital payments, or fintech. Post NYSC experience.

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9jabook

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UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.Job Objectives

We are seeking a proactive and commercially driven Team Member to join the Merchant Department under our Merchant & Agency Directorate.
The ideal candidate will be responsible for managing relationships with merchant clients, supporting merchant onboarding, optimizing transaction performance, and driving adoption of our payment solutions across various sectors including retail, hospitality, healthcare, and services.
This role is ideal for individuals with a strong background in merchant acquiring, payment solutions, or financial services, who are passionate about supporting digital transformation in commerce.

Duties and Responsibilities
Merchant Acquisition & Relationship Management:

Assist in identifying, onboarding, and managing merchants across various industries including SME, retail, and enterprise clients.
Build and maintain strong relationships with existing merchants to drive retention, satisfaction, and transaction growth.
Educate merchants on platform features, usage optimization, and benefits of our digital payment solutions.

Product & Service Deployment:

Support the deployment and integration of payment solutions such as POS terminals, QR payments, online gateways, and SoftPOS.
Coordinate with internal technical and operations teams to ensure seamless implementation and issue resolution.
Monitor merchant usage trends and recommend tailored solutions or upgrades based on business needs.

Operational Support & Monitoring:

Track merchant transaction volumes, service performance, and compliance with SLAs.
Provide first-level support for merchant complaints, escalations, and service feedback.
Ensure proper documentation, KYC compliance, and due diligence for all merchant onboarding processes.

Reporting & Market Insights :

Maintain accurate records of merchant performance, engagement activities, and account health.
Prepare reports and dashboards to support strategic decision-making and performance reviews.
Stay updated on market trends, competitors, and evolving merchant needs.

Job Requirements

Education: Bachelor’s degree in Business Administration, Finance, Marketing, Economics, or a related field.
Experience: Minimum 5 year of relevant experience in merchant acquisition, payment solutions, retail banking, or fintech environments.
Post NYSC experience.

Written by

9jabook

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UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa.Job Summary

Proper management of customers to ensure new businesses are won and existing businesses are maintained and grown.
To provide assistance to team members

Responsibilities

Manage relationship with clients to grow the existing business.
Collation of tasks from internal and external Call Notes/Meetings.
Follow up to deliver on commitments made to clients at meetings, using call notes as a guide.
Ensure resolution of clients’ complaints/requests within agreed SLA.
Ensuring that no receivable stays beyond 30 days with client.
Trending banks’ Reporting needs and proactively ensuring that banks subsequently get such reports without prompting.
Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs).
Follow up to get sign offs on PRFs, RFIs and PDDs internally.
Collation, updating, tracking and preparation of clients’ birthdays and yuletide gift items.
Delivery of birthday and Yuletide Gifts to clients.

KPI

Increasing Market share with clients based on agreed KPIs.
Updating and follow up on deliverables to clients within agreed timelines/SLAs.
Prompt attendance to/closure of clients’ requests.
Follow up on Helpdesk and relevant support teams to ensure all reported issues are resolved within agreed SLA.
Follow up with client(s) to ensure receivables are settled within 30 days.
Preparation of Request for Implementation (RFIs), Project Request Forms (PRFs) and Project Definition Documents (PDDs) and sign-off of the same within 24 hours of request.
Collation of client Birthday lists, advisement and preparation of clients’ birthday and yuletide gift packages a day before the birthday.

Requirements

Education: BSc Degree (2:1 or 2:2) or HND (Upper Credit) in any course.
Others: Professional Qualifications – added advantage.
Experience: 4-6 years as a business relationship officer.

Knowledge:

 Marketing and or sales experience/knowledge 
Prior experience in the financial industry is an added advantage.
Good knowledge and practice of relationship/key account management
Card/Payment industry knowledge-added advantage.

Skill / Competencies:

Computer skills (Microsoft Word, Excel and PowerPoint – mandatory)
Good interpersonal skills.
Critical reasoning and analytical abilities
Good writing and oral communication & presentation skills
Ability to work with minimal supervision
Good problem-solving skills
Ability to work under pressure.

Written by

9jabook

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