Fort Knox Group is one of the most diversified security and financial outfits in West Africa with fixed based operation in Nigeria servicing security contracts throughout the West Africa sub-region from its headquarters in Abuja, Nigeria.
The company has a hard-earned reputation for excellent business practices and delivery, built over 95 years of global experience in the corporate world, security, intelligence and financial industries. The groups activities encompass Guard Services, loan and PDO Recovery, Patrol system, and tracking systems.Job Summary
The First Money Sales executive will oversee and manage a network of POS agents, ensuring smooth daily operations, optimal transaction performance, and excellent customer service delivery.
The role requires strong supervision, field monitoring, and operational coordination.
Key Responsibilities
Supervise and support POS agents to ensure efficient daily transactions.
Monitor agent liquidity (cash/float levels) and escalate shortages promptly.
Ensure POS terminals are functional and report faults or downtime.
Track daily transactions and prepare performance reports.
Resolve customer and agent complaints quickly and professionally.
Conduct routine field visits to agent locations for monitoring and support.
Train new and existing agents on POS usage, compliance, and fraud prevention.
Ensure adherence to company policies, KYC, and regulatory standards.
Identify and report suspicious or fraudulent transactions.
Drive agent productivity, retention, and network expansion.
Serve as a liaison between agents and management.
Requirements
Minimum of OND / HND / BSc in any related field.
1–3 years experience in POS operations, fintech, or agent banking.
Strong leadership and supervisory skills.
Good understanding of POS transactions and financial operations.
Excellent communication and interpersonal skills.
Ability to work under pressure and meet targets.
Basic knowledge of Microsoft Excel/reporting tools.
High level of integrity and attention to detail.
Key Skills:
Team supervision & coordination.
Problem-solving and conflict resolution.
Field operations management.
Customer service orientation.
Analytical and reporting skills.
Work Structure:
Field-based role (movement within Falomo & Awolowo axis).
May require weekend or extended hours based on operational needs.