Adventure Capital isa venture capital investor focused on accelerating entrepreneurial companies, with activity in consulting and Nigeria’s FinTech sector. Known for its involvement in high-growth, early-stage businesses, the firm notably invested in the Nigerian mobility startup Gokada.
Role Description
This is a full-time hybrid role based in Lagos, Nigeria.
The Customer Service and Support professional will be responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email, and other communication channels
Resolve customer complaints promptly and professionally
Provide accurate information about products and services
Escalate complex issues to the appropriate team when necessary
Maintain records of customer interactions and transactions
Follow up with customers to ensure issues are fully resolved
Support internal teams with customer feedback and insights
Delivering excellent customer experience, and maintaining professional phone etiquette.
Qualifications
Bachelor’s Degree
Minimum of 3 years of experience in customer service
Must be able to work on rotational shift basis, night shift and weekends
Skills:
Customer Support, and Customer Service
Strong communication and interpersonal skills
Basic proficiency in Microsoft Office tools
Problem-solving mindset with attention to detail
Ability to multitask and work in a fast-paced environment
Proficiency in delivering exceptional Customer Experience
Strong Phone Etiquette and communication skills
Ability to work both independently and within a team
Proficiency in the use of customer relationship management (CRM) tools is an advantage.