Universal Human Resource Consult is a HR Consulting firm that effectively manages Private and Government Organisations, ensuring deployment, engagement and Training of Talent/Human Resources; thus creating sustainable growth and increased quality of service delivery.
Our Vision is to transform Government and Private Sector Human Capital into value adding resources that contribute to sustained competitiveness. We are on a Mission to deliver innovative Training Programmes and Consulting best practices through seasoned Facilitators and HR professionals, to meet individual and Organisational needs.Job Summary
We are seeking an experienced, strategic, and results-driven Chief Operations Officer (COO) to oversee and drive operational excellence across our hospitality and restaurant business.
The successful candidate will be responsible for developing operational strategies, improving service delivery, optimizing business processes, and ensuring a world-class guest experience.
The ideal candidate should possess strong leadership capabilities, deep knowledge of hospitality operations, commercial awareness, and the ability to build high-performing teams while driving profitability, efficiency, and sustainable growth.
Key Responsibilities
Develop and execute operational strategies aligned with the company’s vision, goals, and growth objectives.
Provide leadership and direction across all operational areas, including restaurant operations, guest services, food and beverage, quality control, and facility management.
Translate business objectives into actionable operational plans and ensure effective execution.
Identify opportunities for operational improvements, cost optimization, and revenue growth.
Oversee the day-to-day operations of all hospitality outlets to ensure seamless service delivery.
Establish and maintain high standards for guest experience, food quality, service excellence, hygiene, and safety.
Ensure compliance with industry regulations, company policies, and hospitality best practices.
Monitor operational performance and implement corrective actions where necessary.
Develop and implement standard operating procedures (SOPs) across all operational functions.
Establish operational performance metrics and monitor achievement of targets
Qualifications & Requirements
Bachelor’s Degree/HND in Hospitality Management, Business Administration, Operations Management, or a related field.
MBA or professional certification in hospitality, business, or operations management is an added advantage.
Minimum of 8–12 years’ experience in hospitality, restaurant operations, or related industries, with significant leadership experience.
Proven track record of managing large-scale hospitality operations and driving business growth.
Strong understanding of restaurant operations, food and beverage management, customer experience, and service standards.
Excellent leadership, communication, negotiation, and decision-making skills.