HR-on-Wheels is the premier one-stop shop for all HR needs of your startup and SMEs. We understand the importance of laying the right foundation for your people strategy and thus tailored our offering to cater to the piecemeal and bespoke needs of your organisation.
Who we are: Consortium of HR professionals providing HR services to startups, small and medium enterprises on a project-by-project basis bringing their expertise in key functional HR areas to the fore.
Vision: to transform the landscape of the practice of Human Resources Management delivery to SMEs leveraging technology to remove borders across regions and geographical terrain.
Our Mission Statement: Provide the right foundation for the human resources function to small and medium sized organisations at an affordable and in an easily accessible manner.Job Summary:
We are seeking a proactive and commercially driven Account Manager to manage and grow key client accounts within our logistics operations. The role requires strong coordination with operations and dispatch teams to ensure SLA compliance, service excellence, and portfolio revenue growth.
Key Responsibilities:
Serve as the primary point of contact for assigned client accounts
Ensure on-time delivery and SLA adherence across shipments
Identify upsell and cross-sell opportunities to grow account revenue
Conduct regular client performance review meetings
Resolve service issues and manage escalations effectively
Coordinate closely with operations and dispatch teams
Monitor outstanding payments and support receivables collection
Prepare account performance and revenue reports
Drive portfolio retention and growth targets
Requirements:
Bachelor’s degree in Business, Marketing, Supply Chain, or related field
3+ years’ experience in logistics or supply chain account management
Proven track record of revenue growth and client retention
Strong negotiation and conflict resolution skills
Experience managing a defined client portfolio
Proficiency in CRM and reporting tools