Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily assessable with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 28-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suites.Job Summary
The Hotel Assistant Manager supports the Hotel Manager in the daily operations of the hotel to ensure excellent guest service, efficient staff performance, and smooth running of all departments.
The role involves supervising staff, resolving guest issues, enforcing hotel policies, and ensuring operational standards are met.
Key Responsibilities
Assist the Hotel Manager in overseeing daily hotel operations
Supervise front desk, housekeeping, food & beverage, and security teams
Ensure high standards of customer service and guest satisfaction
Handle guest complaints and resolve issues promptly and professionally
Monitor staff attendance, discipline, and performance
Enforce hotel rules, policies, and standard operating procedures (SOPs)
Assist in staff scheduling and duty rosters
Ensure cleanliness, safety, and maintenance standards across the hotel
Support recruitment, training, and onboarding of new staff
Prepare daily reports and operational updates for management
Step in as acting Hotel Manager when required.
Qualifications & Requirements
Minimum of HND/BSc in Hospitality Management or related field
2–5 years experience in hotel operations or supervisory role
Strong leadership and people-management skills
Excellent communication and problem-solving abilities
Good knowledge of hotel operations and guest relations
Ability to work flexible hours, including weekends and holidays
Computer literacy (hotel management software is an advantage.
Key Skills:
Leadership and teamwork
Customer service excellence
Conflict resolution
Time management and multitasking
Attention to detail.