CourierPlus is a leading logistics and distribution services company established in 2009. We offer a wide array of express courier and logistic support solutions to our various customers.
With over 240 highly skilled personnel, we have excellent competencies in striving sectors such as Financial Services, Manufacturing, Telecommunications, Government Agencies, and Oil & Gas/Utilities. As a diverse end-to-end logistics solutions provider, we offer a range of expertise aimed at helping customers re-engineer and re-invent their businesses to compete successfully in an ever-changing marketplace, with the final objective of safely and promptly delivering all our customers consignments as expected.
CourierPlus Services Limited was recently acquired by Superflux International Limited in 2012. Since the acquisition, we have upgraded our offerings and deliverables to our esteemed customers using the most efficient and up to date infrastructure.
We are the authorized associate partner of TNT Express Network in Nigeria, this puts us at a very advantageous position in the inbound delivery of all TNT documents and parcels across Nigeria and Export deliveries worldwide through over 200 countries in the TNT network. We have maintained one of the highest delivery performances for TNT Express since the commencement of the partnership in 2012 and have one of the fastest transit times for deliveries to the Europe, Asia and the AmericasJob Summary
We are looking for a detail-oriented E-Commerce Executive to support daily e-commerce logistics operations, including order coordination, merchant support, and delivery tracking.
Key Responsibilities
Coordinate daily pickup and delivery of e-commerce orders.
Liaise with online merchants to receive shipment data and delivery schedules.
Track shipments and follow up on pending, failed, or returned deliveries.
Ensure accurate documentation and system updates for all e-commerce shipments.
Handle merchant and customer inquiries related to order status.
Support billing reconciliation and reporting for e-commerce accounts.
Escalate operational issues to the Team Lead promptly.
Key Performance Indicators (KPIs)
Order processing accuracy.
Delivery success rate.
Response time to merchant inquiries.
Data accuracy and documentation completeness.
Reduction in failed or returned deliveries.
Requirements
OND / HND / Bachelor’s degree in Business Administration, Logistics, or a related field.
1–3 years’ experience in e-commerce, logistics, or courier operations.
Good organizational and communication skills.
Basic knowledge of logistics systems and Microsoft Office tools.
Ability to work in a fast-paced environment.