JEV Consulting is a Human Resources Consultancy Company with specific focus on executing various strategic initiatives in order for our clients to maximize its people’s potentials. We offer end to end HR solutions ranging from HR Business Partnering, Talent Sourcing & Recruitment, Training & Development, Outsourcing, Employee Engagement, Payroll Management & Administration and Performance Management. We have a full complement of seasoned and dedicated members of staff with several years of experience in Human Capital development and Management. The company employs the use of global best practices in Human Resource Management and Strategy to achieve desired organizational goals of her esteemed clienteleSummary
Our client requires the services of a Booking Officer for immediate employment. Candidates living at Ikorodu & lekki Phase 1 and its environs are required to apply as proximity will be a factor for consideration.
Responsibilities
Customer Service & Order Processing:
Receive and process courier booking requests from walk-in clients, phone calls, emails, and online platforms.
Provide accurate information on courier services, delivery timelines, and pricing.
Prepare waybills, receipts, and shipping documentation in line with company procedures.
Coordination & Logistics Support:
Schedule and coordinate pick-ups and deliveries with dispatch riders and drivers.
Confirm shipment details (destination, package size/weight, special handling requirements).
Track consignments and update customers on shipment status.
Data Entry & Record Management:
Maintain accurate booking records in the company’s logistics management system.
Verify payment details and reconcile bookings with accounts.
Generate daily, weekly, and monthly booking reports.
Compliance & Quality Assurance:
Ensure all booking processes comply with company policies and relevant courier regulations.
Verify the accuracy of shipment information to reduce errors and delays.
Handle customer complaints promptly and escalate unresolved issues.
Team Support:
Liaise with operations, accounts, and customer service teams to ensure smooth service delivery.
Support sales and marketing teams by providing feedback on customer needs and trends.
Qualifications
Minimum of SSCE / OND in any field.
Training or certification in customer service or logistics operations is additional added advantage.
Experience:
1–2 years’ experience in logistics, courier services, customer service, or administrative roles.
Experience using logistics management software or booking systems preferred.
Skills & Competencies:
Strong communication and interpersonal skills for effective customer interaction.
Good knowledge of courier/logistics processes (domestic and international shipping).
Proficiency in MS Office (Word, Excel) and ability to use digital booking platforms.
Good numerical and data entry skills with high attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving skills to resolve customer and booking issues quickly.
Personal Attributes:
Customer-focused, with a positive and professional attitude.
Reliable, honest, and able to handle confidential information.
Team player with a strong sense of responsibility and accountability.
Flexible and adaptable to changing schedules or client demands.
Results-oriented with a commitment to service excellence.