Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is thefastest growing F&B company in Nigeria.Job Description
We are seeking a motivated and customer-focused Call Center Agent to handle inbound and/or outbound calls.
The ideal candidate will provide excellent customer service, resolve customer inquiries efficiently, and maintain a high level of professionalism at all times.
Responsibilities
Answer incoming calls and/or make outbound calls to customers.
Provide accurate information about products, services, and company policies.
Resolve customer complaints and issues in a timely and professional manner.
Document customer interactions and update records in the system.
Meet or exceed performance targets such as call quality, resolution time, and customer satisfaction.
Follow call center scripts, procedures, and compliance guidelines.
Escalate complex issues to supervisors when necessary.
Requirements
Education: High School Diploma or equivalent (University Degree is a plus).
Experience:
Previous call center or customer service experience.
Familiarity with CRM or call center software.
Ability to work flexible shifts, including evenings or weekends.
Skills:
Strong verbal communication and active listening skills.
Basic computer skills and ability to navigate multiple systems.
Ability to remain calm and professional in high-pressure situations.
Customer-oriented mindset and problem-solving ability.
Salary
N18,000 – N90,000 monthly.