Noemdek’s advisory practice was established to support international strategic advisory firms with relevant local expertise. We are able to deliver on our promise to our partners because we have a strong team of people trained at some of the world’s top universities who have immersed themselves in the Nigerian business community.
In addition to partnering with international advisory firms, Noemdek also works directly with clients in the healthcare, financial services, consumer goods and oil and gas industries. Similar to our venture capital business, we are fully committed to helping our clients with solutions that will ensure they have a lasting competitive advantage. Therefore, we look beyond standard solutions to develop effective partnership structures, new insights, mobilize organizations, drive tangible results, and make public and private institutions more capable. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients build more capable organizations, and secure lasting results. We seek to be agents of change-for our clients, our people, and society overall.
Noemdek also leverages its relationships with investors to support clients in raising capital to fund acquisitions.Job Summary
We are seeking a smart, client-focused, and commercially minded Client Services & Commercial Associate to support and grow NoemDek’s Transportation and Logistics business unit.
This role is primarily responsible for managing client bookings, relationships, and service delivery, ensuring a seamless experience across our service offering. The successful candidate will act as the key link between clients and internal teams, ensuring expectations are met, issues are resolved promptly, and the business is represented professionally at all times.
In addition, the role will support targeted business development initiatives, including client acquisition, relationship expansion, and digital marketing efforts to drive growth.
Responsibilities
Client Services & Experience
Manage and coordinate client bookings, ride schedules, and service requests.
Serve as the primary point of contact for clients, ensuring clear communication and timely updates.
Manage client expectations and deliver a consistently professional service experience.
Proactively resolve service issues (e.g. delays, rescheduling, vehicle substitutions) to protect client satisfaction.
Maintain accurate booking records and client service logs.
Client Relationship & Commercial Support
Build and maintain strong relationships with existing and prospective clients.
Confidently present and sell NoemDek’s transport services to clients.
Support pricing discussions, service proposals, and client negotiations where required.
Identify opportunities for repeat business, upselling, and long-term client engagement.
Service Coordination & Quality Assurance
Work closely with internal teams to ensure services are delivered as promised.
Monitor service performance and highlight areas for improvement.
Ensure brand standards and service quality are upheld in all client interactions.
Growth & Marketing Support
Support execution of simple digital marketing and promotional initiatives.
Gather client feedback and market insights to inform service and growth strategies.
Assist with preparing reports, presentations, and performance updates for management.
Requirements
Bachelor’s degree in Business, Marketing, Communications, or a related field.
2-4 years of experience in client services, sales support, hospitality, logistics, or customer-facing commercial roles.
Strong communication and interpersonal skills; confident engaging clients in person and remotely.
Highly organized, calm under pressure, and solution-oriented.
Commercial mindset with an interest in business growth and client acquisition.
Comfortable working across teams to ensure high-quality service delivery.
Familiarity with digital marketing, customer engagement, or service promotion is an advantage.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Self-driven, dependable, and detail-oriented.