Noemdek’s advisory practice was established to support international strategic advisory firms with relevant local expertise. We are able to deliver on our promise to our partners because we have a strong team of people trained at some of the world’s top universities who have immersed themselves in the Nigerian business community.
In addition to partnering with international advisory firms, Noemdek also works directly with clients in the healthcare, financial services, consumer goods and oil and gas industries. Similar to our venture capital business, we are fully committed to helping our clients with solutions that will ensure they have a lasting competitive advantage. Therefore, we look beyond standard solutions to develop effective partnership structures, new insights, mobilize organizations, drive tangible results, and make public and private institutions more capable. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients build more capable organizations, and secure lasting results. We seek to be agents of change-for our clients, our people, and society overall.
Noemdek also leverages its relationships with investors to support clients in raising capital to fund acquisitions.
Job Summary
We are seeking a polished, client-focused Client Services Coordinator to support NoemDek’s Transportation Division. This role is responsible for delivering a seamless, high-quality client experience across all transport services, while coordinating internally to ensure service excellence.
The successful candidate will serve as a trusted liaison between clients and internal teams, managing relationships, service delivery, and continuous improvement to uphold NoemDek’s premium brand positioning.
Responsibilities
Client Experience & Relationship Management
Act as the primary point of contact for transport clients, ensuring professional and consistent communication.
Manage client bookings and service requests, ensuring accuracy and clarity.
Build and maintain strong, long-term client relationships.
Manage client expectations and ensure a high standard of service delivery at all touchpoints.
Handle client concerns and feedback with discretion and professionalism.
Service Coordination & Oversight
Coordinate with internal teams, including reservations, dispatch, and operations, to ensure seamless service execution.
Monitor service performance and follow up on service gaps or client issues.
Ensure brand standards and service quality guidelines are upheld in all client interactions.
Support service recovery efforts when disruptions occur.
Commercial & Growth Support
Support client retention, repeat bookings, and relationship expansion initiatives.
Assist with service proposals, pricing discussions, and client presentations where required.
Capture client feedback and insights to support service enhancements and growth strategies.
Reporting & Administration
Maintain accurate client records, service logs, and engagement history.
Prepare client service reports and performance summaries for management.
Support internal process improvements related to client experience.
Requirements
Bachelor’s degree in Business, Communications, Marketing, or a related field.
2–4 years of experience in client services, hospitality, premium service, or customer-facing commercial roles.
Strong interpersonal and communication skills, with a professional presence.
Highly organized, proactive, and solution-oriented.
Ability to work cross-functionally to deliver a premium client experience.
Commercial awareness and customer-centric mindset.
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Experience supporting high-value or corporate clients is an advantage.