Crossover Microfinance bank Ltd was first incorporated under the name Pacific Savings and Loans Ltd in 1992. With a new focus and team in 2010 the bank was later rebranded Crossover Savings and Loans Ltd aka Crossover Mortgage Bankers. With the ever growing financial need in the retail sector and with new investors, Crossover downscaled it operations from mortgage to microfinance in 2014 to empower micro and small scale businesses in the retail sector. It commenced full scale microfinance operations in March 2016. Crossover Microfinance Bank Ltd is duly licensed by the Central Bank of Nigeria (CBN) and certified by NDIC with a paid up capital of N450 million.Key Responsibilities
Handle customer inquiries via phone, email, and chat in a timely and professional manner.
Assist with product information, order tracking, returns, and general support.
Maintain accurate customer records and interactions in CRM systems.
Work closely with sales and logistics teams to ensure customer satisfaction.
Stay informed about our products, promotions, and the latest in trends.
Requirements
Interested candidates should possess an OND / HND / Bachelor`s Degree
2 – 4 years previous experience in customer service.
Strong communication and problem-solving skills.
Passion for sports and excellent knowledge of major sports and events.
Ability to multitask and work in a fast-paced environment.