At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.Job Description

We are seeking a professional and customer-focused Customer Service Representative to join our team.
The ideal candidate must have excellent communication skills, be computer literate, and possess strong problem-solving abilities to deliver outstanding customer support.

Key Responsibilities

Respond to customer inquiries via phone, email, and other communication channels.
Resolve customer complaints promptly and professionally.
Maintain accurate customer records using CRM software.
Update and manage customer data in spreadsheets.
Follow up on customer requests to ensure timely resolution.
Collaborate with internal teams to improve customer satisfaction.
Prepare customer service reports when required.

Requirements
Education:

Candidates should possess an OND / HND / B.Sc. in a relevant field.

Experience:

Minimum of 2 years experience as a Customer Service Representative.
Proficiency in CRM software.
Strong knowledge of Microsoft Excel/Google Sheets and spreadsheet management.
Computer literate with good knowledge of common office applications.

Skils:

Excellent written and verbal communication skills.
Strong command of the English language and good linguistic skills.
Excellent interpersonal, organizational, and problem-solving skills.
Ability to multitask and work effectively in a fast-paced environment.

Written by

9jabook

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At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.Job Description

We are seeking a professional and customer-focused Customer Service Representative & Receptionist to serve as the first point of contact for our business. 
This role involves handling inbound customer interactions, processing orders, and ensuring seamless customer service throughout the order fulfillment cycle. 
The ideal candidate will have strong communication skills, a proactive attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Manage customer inquiries via phone, email, and in-person visits.
Provide accurate product information and assist customers with orders.
Process and track customer orders, updating them on order status and delivery.
Greet and assist walk-in customers professionally.
Maintain organized documentation of orders and interactions.
Support administrative tasks, including data entry and record keeping.
Ensure excellent customer satisfaction and handle post-order concerns.

Requirements

Minimum of a high school Diploma (Bachelor’s Degree is a plus).
1 – 3 years of experience in customer service, reception, or administrative roles.
Strong communication and organizational skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM software.
Experience in a pharmaceutical or wholesale distribution environment is a plus.

Written by

9jabook

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