Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, the company also provides a number of other services for its customers such as value-priced same-day and early-next-day haulage and package delivery to numerous destinations in Nigeria.Job Description / Responsibilities

Greet and assist walk-in customers in a friendly and professional manner.
Provide information about our logistics services, pricing, and delivery options.
Answer customer inquiries about parcel registration, collection, and general logistics processes.
Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
Verify customer identification and collect necessary information for the registration process.
facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
Ensure adherence to parcel release protocols and document any deviations.
Address and resolve customer concerns issues or complaints promptly and professionally.
Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
Adhere to company policies and procedures related to financial transactions.
Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
Assist in managing station logistics, including organizing parcels for dispatch and tripping.
Stay informed about updates in logistics processes and share relevant information with the team.
Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

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9jabook

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Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, the company also provides a number of other services for its customers such as value-priced same-day and early-next-day haulage and package delivery to numerous destinations in Nigeria.Key Responsibilities

Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.
Coordinate the routing and tripping of parcelsto ensure prompt dispatch and timely delivery across all GUO Logistics locations.
Supervise and verify proper packaging, registration, and inspectionof parcels before dispatch to ensure compliance with company policies and safety standards.
Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
Record and maintain customer data and transaction history accurately in the CRM system.
Support revenue collection and ensure all transactions are properly recorded and accounted for.
Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.

Written by

9jabook

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Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, the company also provides a number of other services for its customers such as value-priced same-day and early-next-day haulage and package delivery to numerous destinations in Nigeria.Responsibilities

Resolve inquiries or brief the appropriate department to complete the inquiry
Troubleshoot and resolve minor technical-related issues and concerns
Manage, record, and track customer issues and follow-up with the required party for reconciliation
Provide personalized support to enterprise/high-value customers and be willing to go the extra mile to ensure customer satisfaction
Manage inbound channels, like emails, live chat, WhatsApp chat, calls, etc, and ensure such communication is tracked on the company’s ERP.
Document and update customer records based on interactions in our CRM database and/or manifest
Communicate with internal departments to provide an efficient workflow to handle customer related issues.
Be a customer advocate, identify trends in customer issues with the services and provide solutions
Adopt a proactive approach to customer experience management.

Requirements

Interested candidates should possess an OND / HND /Bachelor’s Degree with 2 – 4 years of experience.

Salary
N100,000 – N150,000 Monthly.

Written by

9jabook

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Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, the company also provides a number of other services for its customers such as value-priced same-day and early-next-day haulage and package delivery to numerous destinations in Nigeria.Job Description / Responsibilities

Greet and assist walk-in customers in a friendly and professional manner.
Provide information about our logistics services, pricing, and delivery options.
Answer customer inquiries about parcel registration, collection, and general logistics processes.
Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
Verify customer identification and collect necessary information for the registration process.
facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
Ensure adherence to parcel release protocols and document any deviations.
Address and resolve customer concerns issues or complaints promptly and professionally.
Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
Adhere to company policies and procedures related to financial transactions.
Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
Assist in managing station logistics, including organizing parcels for dispatch and tripping.
Stay informed about updates in logistics processes and share relevant information with the team.
Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements

Excellent Communication skills.
Self-control.
Attention to details.
Empathy.
Computer skills.
Good emailing etiquette.
Ability to work with a team.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.

Written by

9jabook

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Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.

The company has become an icon in the transportation industry, providing safe, enjoyable and affordable travel to millions of passengers annually. While GUO transport Co. is well known for its regularly scheduled passenger service, the company also provides a number of other services for its customers such as value-priced same-day and early-next-day haulage and package delivery to numerous destinations in Nigeria.Responsibilities

Greet and assist walk-in customers in a friendly and professional manner.
Provide information about our logistics services, pricing, and delivery options.
Answer customer inquiries about parcel registration, collection, and general logistics processes.
Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
Verify customer identification and collect necessary information for the registration process.
facilitate the smooth and secure collection of parcels by verifying customers’ details and providing the correct parcels.
Ensure adherence to parcel release protocols and document any deviations.
Address and resolve customer concerns issues or complaints promptly and professionally.
Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
Adhere to company policies and procedures related to financial transactions.
Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
Assist in managing station logistics, including organizing parcels for dispatch and tripping.
Stay informed about updates in logistics processes and share relevant information with the team.
Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Written by

9jabook

Join to follow writers