Health Connect 24×7, the first Nigerian 24×7 Population Health Management provider combines next-generation telemedicine, telemonitoring and home health to provide immediate access to highly trained and experienced doctors and wellness experts via voice/ video calls, live chat as well as on-site doctor visits and clinics for healthy, acute and chronic condition management.Responsibilities
Receives calls from patients directly and /or receives calls transferred from Care coordinator and handles such calls as per Health Connect 24×7 policies and procedures.
Works to ensure that patients are directed to and receive care in appropriate venue in a timely manner.
If problem can SAFELY be handled through advice only, following established standards of medical care and following Health Connect 24×7 policies and procedures, provides such advice and records all information in electronic record format.
Works in a team-based environment to help achieve maximum benefitfrom program through care integration
Participates in programs that may be independent of or integrated with other parts of delivery systems involved in tele-monitoring of patients with designated medical conditions designed to respond to telemonitoring data and integrate with patient’s care.
Clearly communicate to patients and care coordinators advice and expectations of outcome.
Document all encounters in the Health Connect 24×7 Call Center software (Secure access and training will be provided).
Be available when on duty to receive warm transferred calls. Time delaysin connecting doctor lead to decreased ability to have positive impact with patients.
Participating in Company Doctors which includes one to one patient consultations.
Attend the Health education and promotion events. Attend the clinical workshops
Performs other duties as assigned.
Qualifications
Interested candidates should possess a Bachelor’s Degree with 2-4 years experience.