Lexshield Properties, a top Real Estate Development, Land and Properties companySummary
A leading Real Estate Company located in Omole Phase 1, Ikeja, Lagos requires the services of a Customer Service Representative.
Responsibilities
Serve as the primary point of contact for clients
Handle inquiries, complaints, and service requests in a timely and professional manner
Oversee daily estate operations and functionality
Coordinate maintenance, repairs, and facility services
Supervise routine inspections of properties and common areas
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Acknowledging and resolving customer complaints.
Knowing our products inside and out in order to answer questions professionally
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Requirements & Qualifications
Minimum of HND / B.Sc Degree in Estate Management, Business Administration, or related fields
2 – 4 years’ experience in customer service, estate, or property management
Strong interpersonal and communication skills
Ability to handle complaints and resolve issues effectively
Good organizational and multitasking abilities
Basic knowledge of facility/estate management practices
Proficiency in MS Office tools
Proximity to Ikeja or its environs is an added advantage.