Speedaf Express is a joint-venture company formed from the YIWILL HOLDINGS and ZTO.We commit to reduce the end-to-end logistics costs while providing a stable and recognized logistics services to our customers.Job Summary
The CSR will assist customers with inquiries, resolve issues, and ensure satisfaction.
The ideal candidate’s responsibilities include documenting interactions, following up on issues, and collaborating to improve customer service procedures.
Responsibilities
Ensuring that customers are satisfied with products or services by handling complaints and inquiries.
Following up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
Determining the quickest, most effective way to answer customers’ questions.
Escalating queries and concerns, when necessary.
Manage large volume of incoming phone calls.
Handle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
Must follow up on customers’ issues to ensure a satisfied resolution.
Follow the team’s communication procedures, guidelines and policies.
Build sustainable relationships and trust with customers’ accounts through open and interactive communication.
Requirements
Bachelor’s Degree in Mass Communication, Public Relations, or a related field of study.
Strong interpersonal and communication skills.
Proficiency in CRM software and other sales tools.
Ability to multi task, prioritize and manage time effectively.
Customer orientation and ability to adapt/ respond to different kinds of characters
Must possess excellent listening skills.