New Incentives is a US-based nonprofit committed to implementing health-related cash transfer programs to save lives in developing countries. Operating in Nigeria, New Incentives gives pregnant women with at-risk pregnancies conditional cash transfers, which encourage them to follow medical advice and treatment so that their children are born healthy.Job Summary
New Incentives is looking to identify a Field Manager that will help to expand its team dedicated to preventing child mortality in the northeast and northwest. This post is strictly for internal candidates.
The Field Manager will support a New Incentives’ program that utilizes cash transfers to encourage mothers to complete the immunization schedule of their infants. The program is operated in cooperation with the State Primary Healthcare Development Board in northeast and northwest.
The primary duty of the Field Manager will be to manage a team consisting of Assistant Field Managers and Field Officers who, in turn, will provide cash transfer disbursements at public clinics to increase immunization coverage and retention.
Key duties for this position include: responsibility for high-quality operations of the program at selected clinics and for providing leadership for selected staff members that result in increased immunization coverage and retention while nurturing relationships with employees, clinic staff and other stakeholders.
Field Managers are hired full-time and supervise Assistant Field Managers at clinics throughout states we are operating and must already be based / reside in one of the towns/LGAs of the states.
Key Responsibilities
CCT Disbursements (30%):
Ensuring that FO is meeting their responsibilities
Reviewing Clinic Daily submissions for accuracy, completeness, issues, and recommendations and provide feedback to team members
Checking in with FO on active immunization days, in the morning and evening, and fill out one FM Daily Check-in per immunization day
Assessing clinic and taking necessary action to resolve issue, escalate as needed, and making requests for high-value solutions
Evaluating the FO performance against their responsibilities and coaching them on key areas based on priority and impact of weakness
Being vigilant and speaking to all stakeholders to ensure that an advanced assessment of the clinic is done, communicating blind spots to your team member and when appropriate to SFM
Verifying changes to immunization days, ensuring it’s updated
Making requests based on staffing changes and feedback from team members
Planning and Requesting Office Money Balance change if needed and ensuring proper submission of all expenses
Taking responsibility for the performance of each clinic under supervision.
Clinic and Settlement Activities (30%):
Reviewing tracking progress across settlements and clinics, and guiding tracking priorities
Planning out and delegating activities to FV/FA; assessing the quality of completed activity and budget expenditure
Focusing on high default settlements and clinics to reduce default rate
Taking decisions on whether to continue or stop tracking identified defaulters
Filling out Clinic check-in for each day of clinic or settlement visit
Using meeting with FV/FA, clinic visits, meeting with stakeholders, and insights from Settlement Dashboard and other sources to identify clinics and settlements with major issues
Identify core issues and recommend solutions to SFM; ensure accountable activity completion and report on activity
Drafting and planning out schedules in advance. If plans change, update schedule to reflect what was actually done on the particular day
Submitting budget requests on-time, taking ownership, and executing plans diligently.
Supply-side and Stakeholder Relationships (25%):
Independently checking on FO relationships and guidance on improvement
Giving Clinic Staff the ability to directly connect and communicate issues, so they have recourse for complaints
Maintaining cordial relationships with LGA (including health workers), LCCO, LIO, Apex clinic and other stakeholders
Fill ODK when convenient but target at least on LGA per Month
Add all stakeholder contacts by switching to the stakeholder email address
Follow up on immunization days with team members to confirm vaccine status
First responder to resolvable supply issues and filing for escalation to GR team when issues
Maintain compliance of timely reporting of stockouts, runouts, VVMs, vaccine utilization, and infants not served by team members
Liaise with clinic staff, LGA stakeholders, or Apex clinics to understand and reduce stockout, when requested by GR team and/or line managers
Review updated vaccine information and assist in resolution during periods of serious supply issues.
Security awareness (15%):
Report all security incidents in areas of operations, including incidents that do not directly affect staff and/or operations.
Liaise with the Security Unit in the event of critical incidents and potential deterioration of the security situation, and disseminate relevant information.
Take responsibility for security management and personal safety of team members as applicable in the field.
Ensure compliance with security policies and plans.
Read and understand all Security documents in the context of operations, including SOPs, the Country Security Plan, and training completion records.
Required Qualifications
Fluency in local languages/dialects spoken, especially Hausa and locally residing or willingness to relocate to any of the states for this advertisement.
Minimum of Bachelor`s Degree, preferably in the field of Health or other Natural Sciences
A minimum of 2–4 years relevant experience working in the field. It is desirable that at least 2 of these years be spent working at a managerial level with a locally based or international organization.
Willingness to work at remote public clinics and field locations a few days per week.
Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations
Experience in collecting, synthesizing and drawing conclusions from (health) data desirable
Careful attention to financial matters and management of funds
Detail-oriented, diligent professional
Passion to help others and reduce infant mortality
Very good communication and writing skills, English, Hausa, and dialects (verbal and written)
Excellent responsiveness to email and phone requests
Proficiency in Microsoft Word/Excel, internet browsers, smartphones and new communications technology in general
Hard-working, result-oriented and loyal
Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure
Ability to demonstrate good managerial and leadership skills.
