Welcome to La Campagne Tropicana Beach Resort, Our beach resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort
The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and valueJob Summary
We are seeking a professional, customer-focused, and experienced Front Desk Manager to oversee the daily operations of our front office.
The ideal candidate will ensure exceptional guest experiences, supervise front desk staff, and maintain efficient front office procedures while upholding the resort’s standards of excellence.
Key Responsibilities
Supervise and coordinate all front desk operations.
Welcome guests and ensure a warm, professional check-in and check-out experience.
Handle guest inquiries, complaints, and special requests promptly and professionally.
Prepare staff schedules and supervise front office personnel.
Train, mentor, and evaluate front desk team members.
Ensure accurate reservations, billing, and payment processing.
Maintain high standards of customer service and hospitality.
Coordinate with Housekeeping, Maintenance, Security, Food & Beverage, and other departments to ensure seamless guest service.
Prepare daily, weekly, and monthly operational reports.
Ensure compliance with resort policies, procedures, and hospitality standards.
Requirements
Bachelor’s Degree or HND in Hospitality Management, Business Administration, or a related field.
Minimum of 3 years’ experience in a supervisory or managerial front office role in a hotel or resort.
Strong leadership and team management skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office and hotel management software.
Strong problem-solving and organizational abilities.
Professional appearance and a customer-oriented attitude.
Ability to work flexible shifts, including weekends and public holidays.
What We Offer
Opportunities for career growth and professional development.
A dynamic and supportive work environment.
Staff benefits in accordance with the resort’s policies.