Welcome to La Campagne Tropicana Beach Resort, Our beach resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort
The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and valueSummary
We are looking for a passionate, service-oriented, and experienced Guest Relations Manager to create exceptional guest experiences and ensure the highest standards of hospitality.
The successful candidate will be responsible for building strong relationships with guests, resolving concerns promptly, and enhancing overall guest satisfaction.
Key Responsibilities
Welcome and engage with guests to ensure they enjoy a memorable stay.
Address guest inquiries, requests, feedback, and complaints professionally and efficiently.
Ensure prompt resolution of guest issues while maintaining high service standards.
Monitor guest satisfaction and implement initiatives to improve the overall guest experience.
Coordinate with Front Office, Housekeeping, Food & Beverage, Maintenance, and other departments to meet guest needs.
Manage VIP arrivals and special guest requests.
Conduct regular follow-ups with guests to ensure satisfaction throughout their stay.
Maintain accurate guest records and prepare guest relations reports.
Train and guide staff on customer service excellence and hospitality standards.
Ensure compliance with the resort’s guest service policies and procedures.
Requirements
Bachelor’s Degree or HND in Hospitality Management, Business Administration, or a related field.
Minimum of 3 years’ experience in Guest Relations, Front Office, or Customer Service within a hotel or resort.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Professional appearance with a warm and welcoming personality.
Strong organizational and leadership skills.
Proficiency in Microsoft Office and hotel management software.
Ability to work flexible shifts, including weekends and public holidays.
What We Offer
Career growth and professional development opportunities.
A supportive and dynamic work environment.
Staff benefits in accordance with the resort’s policies.