Hotel Capitol is a modern and contemporary hotel that offers not only luxury but comfort at its best. The three-star hotel is strategically located at the heart of Omole Phase 1, making it easily assessable with excellent road networks to other parts of the mainland and the city of Lagos as a whole. The 28-room Hotel offers tastefully furnished deluxe executive and super executive rooms as well as one- and two-bedroom luxury suites.
The Front Desk Supervisor oversees daily front office operations to ensure smooth check-in, check-out, guest satisfaction, and efficient handling of all front desk activities. The role ensures excellent customer service, proper staff coordination, and high operational standards at all times.
Key ResponsibilitiesFront Desk Operations
Supervise daily front desk activities including check-in, check-out, room assignments, reservations, and guest inquiries.
Ensure all front office procedures and policies are followed strictly.
Handle guest complaints, feedback, and special requests professionally and efficiently.
Monitor front desk cash handling, billing, and payment processes.
Maintain accurate reports, logs, and records for front office operations.
Team Supervision
Schedule, train, and supervise front desk staff to ensure excellent service delivery.
Conduct briefings, pass-down notes, and ensure proper communication within the team.
Monitor staff performance, grooming, and adherence to hotel standards.
Support staff during busy shifts and ensure adequate shift coverage.
Customer Service
Ensure all guests receive exceptional service from arrival to departure.
Resolve escalated issues promptly with professionalism.
Coordinate with other departments (Housekeeping, Maintenance, Security, Kitchen, etc.) to meet guest needs.
Administrative Tasks
Prepare daily occupancy reports, revenue summaries, and handover notes.
Assist in implementing hotel policies, SOPs, and quality standards.
Monitor lobby cleanliness, ambience, and guest service areas.
Requirements & Skills
Diploma or degree in Hospitality/Business Management or related field.
Minimum 2–3 years front desk or customer service experience (hotel experience preferred).
Strong communication, leadership, and interpersonal skills.
Proficiency in hotel reservation systems (e.g., Opera, Cloud PMS).
Ability to multitask, solve problems, and remain calm under pressure.
Professional appearance and excellent customer service attitude.