The Jagz Ibadan Hotel is a luxurious 4star hotel committed to delivering exceptional personalized services. Our Vision at The JAGZ is to be the BEST BRAND Hotel in Nigeria and across the globe. How do we achieve this? Our Mission: We provide our services in a helpful, serene, fun environment. These services reflect our core values of care, warmth, comfort and excellence. Our goal at The Jagz Ibadan is to take care of our guest as individuals, and ensure they have a memorable Jagz experience, which will ensure loyalty to our hotel. We treat our guests as family and friends, and strive to continually exceed their expectations. On stage, we love to serve, and make each experience memorable.Job Summary
As the Guest Services Manager, you will oversee the front desk operations, lead the front desk team, and ensure exceptional customer service. Manage room inventory, maximize occupancy, and maintain high levels of guest satisfaction.
Responsibilities
FrontDesk Operations:
Supervisefront desk staff, providing guidance and feedback.
Monitorfrontdesk activities, ensuring efficient check-ins, check-outs, and room assignments.
TeamManagement:
Recruit, train, and develop front desk staff.
Conductperformanceevaluations, provide coaching, and address performance issues.
RoomInventoryManagement:
Manageroominventory,maximizing occupancy and revenue.
Monitorroomavailability, making adjustments as needed.
GuestSatisfaction:
Ensurehighlevels of guest satisfaction, resolving complaints and concerns.
Implementinitiatives to improve guest satisfaction and loyalty.
RevenueManagement:
Analyzeoccupancy, rate, and revenue trends.
Make recommendations to optimize revenue and occupancy.
Communication:
Liaisewithother departments (e.g., housekeeping, F&B) to ensure seamless service.
Communicatewithguests, provide information and resolve issues.
Administrative Tasks:
Preparereports, analyze data, and maintain accurate records.
Updatehotelsoftware and systems as required.
Requirements
Candidates should possess a Bachelor’s Degree with 7 years work experience.