Khenpro Global Services is a recruitment organization saddled with the responsibility of providing qualified individuals in various categories of employment to contribute effectively to the growth and sustainable development of organization.Job Purpose
The HR/Admin Manager will be responsible for managing and improving employee performance across the organization through a structured performance management system.
In addition, the role will oversee general HR operations and administrative functions to support the company’s growth and efficiency.
This position is central to building a high-performance culture that aligns with the company’s values and goals in the food retail sector.
Core Focus: Performance Management:
Design, implement, and continuously improve a company-wide performance management system.
Collaborate with departmental heads (e.g., operations, production, sales) to set clear KPIs and performance benchmarks for employees.
Lead bi-annual or quarterly performance appraisal cycles, ensuring timely and fair evaluations.
Provide guidance and training to managers on effective performance conversations, feedback, and documentation.
Identify high and low performers and develop performance improvement plans (PIPs) where needed.
Align performance management outcomes with rewards, promotions, and disciplinary actions.
Monitor productivity and service quality, particularly in customer-facing roles (e.g., retail stores and customer service).
Analyze performance data and present regular reports to management with insights and recommendations.
Additional HR Responsibilities:
Work with the HR team in recruitment, onboarding, and employee lifecycle management.
Ensure compliance with Nigerian labour laws and HR regulations Manage employee engagement initiatives and internal communication efforts.
Handle disciplinary processes, conflict resolution, and exit interviews.
Coordinate staff training and capacity-building efforts in collaboration with department heads.
Qualifications & Experience
Bachelor’s degree in Human Resources, Business Administration, Industrial Psychology, or a related field.
Minimum of 5 years in HR, with at least 2 years of experience in performance management.
HR certification (e.g., CIPM, SHRM, HRCI) is an advantage.
Experience in the retail, food service, or hospitality industry preferred.
Key Skills & Competencies:
Expertise in designing and managing performance management frameworks
Strong coaching and interpersonal communication skills
High emotional intelligence and conflict resolution abilities
Proficient in Microsoft Office and HR software (e.g., HRIS, performance tracking tools)
Strong analytical and reporting skills
Ability to work under pressure and handle multiple store locations or team.
