Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically – thus turning the mobile phone into an electronic wallet.About the Role

Reporting to the Partnerships Lead, the Key Account Manager will be responsible for managing relationships with key partners, to grow the Company’s business and to ensure that clients’ needs are met.

Responsibilities and Tasks
Client/Stakeholder Management:

Attracting and managing key account relationships to on-board new deal/projects and manage existing business for high performance; this includes serving as the primary Account Manager and point person for a portfolio of clients
Get understanding of clients’ needs and requirements and proffer possible solutions
Collaborating with the Partnerships Lead and other Account Managers to achieve team goals, and also representing the department as needed in line with Company policies
Performing research, developing ideas and creating new business opportunities for the Company
Designing and building reports to communicate ideas and status updates
Organizing materials and information for tender submissions, including liaison with other units within the Company on submission of bid documents
Providing inputs to management for developing capabilities in new areas of strategic value
Serve as intermediary between the clients and the internal teams
Communicating with cohorts in client and potential client organizations, professionally and socially (where appropriate), to maintain relationships with clients.

Minimum Qualifications

Bachelor’s Degree
Minimum of 4 years’ experience in a Business Development or Sales function and providing solutions to clients’ need
Experience in technical payment products. 

Skills & Qualifications:
Job-specific Skills and Requirements:

Exceptional attention to detail
Resourcefulness and self-motivation, with the ability to perform with minimal supervision
Well-organized, with ability to prioritize and manage multiple projects simultaneously
Exceptional market/customer awareness and networking skills
Strong proficiency in use of business email and Microsoft Word, Excel, and PowerPoint
Experienced in development of business processes, models, and plans, including basic financial analysis in Excel
Excellent written and oral communication skills
Adaptability, ability to work in a team environment
Confidentiality and the highest ethical standards must be maintained in all activities
The Key Account Manager will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company

Written by

9jabook

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Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically – thus turning the mobile phone into an electronic wallet.About the Role

The Account Manager will be responsible for bringing onboard high net worth sellers, merchants, and SME businesses on Doroki and driving activities to deliver on set targets.
 The main goal is to acquire new small and medium scale Merchants / Sellers / Businesses and manage relationships with existing ones. 
To be successful you will need to be comfortable spending significant time in the field with merchants and businesses and working with them to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively across teams.

Primary Responsibilities

Achieve commercial targets – the account manager has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but are not limited to active merchant recruitment, merchant retention and revenue.
Proactively acquire new FMCG merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools. 
Develop a solid and trusting relationship between major key businesses and the company 
Regular virtual meetings with small and medium scale businesses or sales visits to demonstrate and present Doroki product offerings. 
Develop in-store visibility plans for Doroki in collaboration with SME merchants’ management; and follow up to achieve timely & effective implementation.
Resolving key client issues and complaints
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Expand relationships and bringing in new clients
Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
Analyze & monitor merchant operations and channel trends to be able to make recommendations on business and service enhancements
Work with support teams to ensure that SME businesses get adequate support and proper communication to drive satisfaction and usage
Conduct regular spot checks on merchant activities and share feedback with the team 
Identify emerging markets and market shifts while being fully aware of new products and competition status
Analyze data using available tools/dashboard
Understand, utilise, and support the service architecture created for the support of Key Doroki merchants
Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements
Identifies service enhancements/service improvements, document them and discuss them with the line manager
Conduct periodic surveys on merchants for service improvement
Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
Generates and reports daily/ weekly key merchant Performance to the line manager
Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time

Requirements

Bachelor’s degree from an accredited university or college
Previous experience working in the FMCG or Service industry
5- 7 years of experience in B2B/Enterprise sales
Problem solving skills
Must be able to work in a high-velocity, high performance environment
Must be able to develop and communicate competitive landscape analysis
Proficient in the use of sales CRM tools
At least 5 years’ relevant experience in B2B sales
Strong analytical and problem-solving skills
Provide outstanding customer service

Key Competencies:

Strong leadership
Strong interpersonal/communication skills
Takes initiative and ownership
Company and Customer expertise
Skilled negotiator
Value based selling
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Attention to detail
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Excellent communication skills – verbal, non-verbal and written
Strategic thinking skills
Problem solving skills.

Written by

9jabook

Join to follow writers

Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically – thus turning the mobile phone into an electronic wallet.ABOUT THE ROLE

The Account Manager will be responsible for bringing onboard high net worth sellers, merchants, and SME businesses on Doroki and driving activities to deliver on set targets.  The main goal is to acquire new small and medium scale Merchants/Sellers/Businesses and manage relationships with existing ones. 
To be successful you will need to be comfortable spending significant time in the field with merchants and businesses and working with them to exceed set targets. You must be someone with a strong ability to influence and work collaboratively across teams.

PRIMARY RESPONSIBILITIES

Achieve commercial targets – the account manager has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but are not limited to active merchant recruitment, merchant retention and revenue.
Proactively acquire new FMCG merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools. 
Develop a solid and trusting relationship between major key businesses and the company 
Regular virtual meetings with small and medium scale businesses or sales visits to demonstrate and present Doroki product offerings. 
Develop in-store visibility plans for Doroki in collaboration with SME merchants’ management; and follow up to achieve timely & effective implementation.
Resolving key client issues and complaints
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Expand relationships and bringing in new clients
Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
Analyze & monitor merchant operations and channel trends to be able to make recommendations on business and service enhancements
Work with support teams to ensure that SME businesses get adequate support and proper communication to drive satisfaction and usage
Conduct regular spot checks on merchant activities and share feedback with the team 
Identify emerging markets and market shifts while being fully aware of new products and competition status
Analyze data using available tools/dashboard
Understand, utilise, and support the service architecture created for the support of Key Doroki merchants
Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements
Identifies service enhancements/service improvements, document them and discuss them with the line manager
Conduct periodic surveys on merchants for service improvement
Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
Generates and reports daily/ weekly key merchant Performance to the line manager
Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time

KEY COMPETENCIES

Strong leadership
Strong interpersonal/communication skills
Takes initiative and ownership
Company and Customer expertise
Skilled negotiator
Value based selling
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Attention to detail
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Excellent communication skills – verbal, non-verbal and written
Strategic thinking skills
Problem solving skills

KNOWLEDGE AND SKILL REQUIREMENTS

Problem solving skills
Bachelor’s degree from an accredited university or college
Previous experience working in the FMCG or Service industry
Must be able to work in a high-velocity, high performance environment
Must be able to develop and communicate competitive landscape analysis
Proficient in the use of sales CRM tools
At least 5 years’ relevant experience in B2B sales
Strong analytical and problem-solving skills
Provide outstanding customer service

Written by

9jabook

Join to follow writers

Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically – thus turning the mobile phone into an electronic wallet.About the Role

The Account Manager will be responsible for bringing onboard high net worth sellers, merchants, and FMCG businesses on Doroki and driving activities to deliver on set targets.
The main goal is to acquire new small and medium scale Merchants/Sellers/Businesses and manage relationships with existing ones. 
To be successful you will need to be comfortable spending significant time in the field with merchants and businesses and working with them to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively across teams.

Primary Responsibilities

Achieve commercial targets – the account manager has the ownership of achieving the overall commercial targets set for the territory of coverage. The targets include but are not limited to active merchant recruitment, Merchant retention and Revenue.
Proactively acquire new FMCG merchants and deepen existing relationships, by building a healthy pipeline of prospects using approved sales CRM tools. 
Develop a solid and trusting relationship between major key FMCG clients and the company
Regular virtual meetings with FMCG merchants or sales visits to demonstrate and present Doroki product offerings. 
Develop in-store visibility plans for Doroki in collaboration with FMCG merchants’ management; and follow up to achieve timely & effective implementation.
Resolving key client issues and complaints
Strategic planning to improve client results
Negotiating contracts with the client and establishing a timeline of performance
Expand relationships and bringing in new clients
Manage merchants’ expectations, adhere to company policies, procedures & controls, and ensure compliance with rules & regulations
Analyse & monitor FMCG merchant operations and channel trends to be able to make recommendations on business and service enhancements
Work with support teams to ensure that FMCG businesses get adequate support and proper communication to drive satisfaction and usage
Conduct regular spot checks on merchant activities and share feedback with the team 
Identify emerging markets and market shifts while being fully aware of new products and competition status
Analyse data using available tools/dashboard
Understand, utilise, and support the service architecture created for the support of Key Doroki merchants
Give timely updates or gather market intelligence on Doroki service efficiency and effectiveness and channel issues and concerns to the appropriate unit
Pilot new services initiatives for key Doroki merchants and provide feedback for enhancements
Identifies service enhancements/service improvements, document them and discuss them with the line manager
Conduct periodic surveys on merchants for service improvement
Use trends to engage proactively, and support key merchant business by introducing new ways to optimize channels.
Generates and reports daily/ weekly key merchant Performance to the line manager
Work with the marketing team and line manager, to ensure proper branding support is delivered to key merchants on time

Requirements

Bachelor’s Degree from an accredited university or college
Previous experience working in the FMCG or Service industry
Must be able to work in a high-velocity, high performance environment.
Must be able to develop and communicate competitive landscape analysis
Proficient in the use of sales CRM tools.
At least 5 years’ relevant experience in B2B sales
Strong analytical and problem-solving skills
Provide outstanding customer service

Key Competencies:

Strong leadership
Strong interpersonal/communication skills
Takes initiative and ownership
Company and Customer expertise
Skilled negotiator
Value based selling
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Attention to detail
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Excellent communication skills – verbal, non-verbal and written
Strategic thinking skills
Problem solving skills.

Written by

9jabook

Join to follow writers