TITIS is Tranter IT Infrastructure Services Limited, it is a spin-off of Tranter International Company. Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria. The Company’s registered address is at 3/6, Alhaji Adejumo Avenue , Ilupeju Industrial Estate, Lagos State , NigeriaKey Duties and Responsibilities
Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
Respond to customer queries by phone and email
Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
Provide technical assistance and support for concerns and issues related to systems, software, and hardware
Maintain conformance of computer systems
Where required, participate in engagement sessions to determine root cause of recurring issues
Requirements
Educational Qualification:
University Degree in Computer Science or related discipline
Minimum Work Experience:
3 years working experience in Information Technology and computer networking
Working experience in IT service management
Experience working in an FMCG environment is a plus
Knowledge and Skill Requirements:
Knowledge of IT Service Management (ITIL)
Knowledge of Cisco networking (CCNA)
Computer network configuration and troubleshooting skills
Office 365 and windows operating system support skills
Knowledge of power platform a plus