Spectranet is the first Internet Service Provider to launch 4G LTE internet service in Nigeria. As the market leader, we are committed to giving our esteemed customers a world class internet experience.
Benefits
Spectranet provides fast, reliable and affordable broadband Internet services to homes and businesses. Service is currently available across Lagos, Abuja and Ibadan. Other states and cities will be added as our 4G LTE network rollout across Nigeria.
What Sets Us Apart!
Our core values of integrity, superior customer service and innovation make us the preferred brand. We are committed to offering superior PERFORMANCE, VALUE and RELIABITY. We offer you high speed internet experience at the best and most affordable cost. Our data plans give you the best value for your money in the industry. We design plans and offerings that suit your pocket irrespective of your income & who you are – Student, Professional, Family & Business Enterprise.
You can connect with any of our affordable plans: Easy lifestyle Connect, Family Connect or Smart Connect.Job Description
Manage Incidents, respond to request for technical assistance in person, via phone and email
Responsible for supporting post-sales customer activity remotely and on-site.
Responsible for carrying out detailed Site Survey & maintain proper documentation
Perform installation and implementation and network integration at customer’s site
Promptly investigate, resolve & report any incidents, errors, events or deviations.
Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to Spectranet approved standard.
Share insight & appropriate action against bandwidth consumption, virus infection and security threats
Track and route problems and requests and document resolutions
Prepare daily activity reports 11] Inform management of recurring problems
Requirements
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN.
Device / Network level Troubleshooting, Computers (OS & Application Level).
Analytical.
Internet and Tech savvy.
Customer Focused.
Team Player.
Relevant Industry Experience, been on the front end handling customers and team.