iRecruiters Africa is a fast-growing recruitment firm, offering world-class virtual recruitment & job posting services.
Mission
To be Africa’s trusted high quality talent providers, creating value-added partnership
The ideal candidate must have a strong process management background with an eye for detail and experience in retail operations, strategy execution, and people management.
Key Responsibilities:
Identify and address operational challenges, driving solutions that enhance efficiency and profitability.
Streamline end-to-end production processes, ensuring timely delivery of bespoke pieces while maintaining the highest quality standards.
Oversee inventory, supply chain logistics, and vendor relationships to guarantee a seamless and sustainable flow of materials.
Develop and implement scalable operational systems and procedures.
Lead, mentor, and manage cross-functional teams, including production, design, logistics, and customer service.
Ensure continuous staff development and training to maintain expertise in luxury fashion standards.
Identify growth opportunities while managing risks effectively.
Oversee customer service operations to ensure a superior bespoke client experience.
Implement innovative solutions to enhance client satisfaction and retention.
Ensure consistent alignment between client expectations and service delivery.
Drive innovation within operations by adopting emerging technologies and best practices in the fashion industry.
Implement digital tools to optimize production tracking, customer communication, and supply chain visibility
Key Requirements:
A bachelor’s degree in Business Administration, Operations Management, or a related field is typically required
1–3+ years of experience managing operations, preferably in the luxury or bespoke fashion industry.
Proficiency in inventory management software, Microsoft Office, and other relevant digital tools
Strong leadership and team management abilities
Excellent organizational and multitasking skills
Strong communication and interpersonal skills
Analytical and problem-solving skills for process optimization and issue resolution
Ability to work cross-functionally with design, production, sales, and procurement teams
