Allen is a financial & spreadsheet modelling consulting firm. We serve leading business organizations and public institutions helping them build efficient and robust models that underpin their critical decisions in investments, financial transactions, strategic and operational planning. Our knowledge depth allows us to address most modelling difficult challenges. Job Description
The Outlet Manager oversees the day – to – day operation of an outlet.
He supervises a set of outlet workers to ensure that the outlet operations are running smoothly in line with the company’s objectives.
He ensures that the sales and operations plans of the outlet are delivered.
He ensures that the outlet operates within the company’s policies and procedures to provide the most satisfactory services to customers.
Key Responsibilities
Oversee the daily operations of the outlet for efficient operations.
Plan and assign daily workloads to outlet associates.
Develop and enforce established policies and procedures.
Establish operational strategies to meet quality and customer service standards.
Develop marketing strategies to improve sales and profitability.
Maintain the outlet facility clean and safe.
Obtain customer feedback and recommend necessary outlet operational changes.
Schedule orientations and job trainings for outlet associates.
Organize regular meetings to discuss issues and updates.
Analyze and resolve problems in a timely and accurate manner.
Organize special events and entertainments to attract more customers.
Address customer queries courteously and ensure customer satisfaction.
Develop a cost-effective operational plan to achieve outlet goals.
Assist in cash handling activities and develop expense and revenue reports.
Qualifications
First Degree in Food Science & Technology, Catering, or related fields.
Minimum of five (5) years of relevant work experience in a food services organization.
Highly experienced in food products and services.
Sound logistics management, business operations, and financial knowledge.
Strong managerial skills with a proven track record in delivering targets and efficiencies.
Fluency in English is essential, with superior oral and written communication skills.