Job Summary
We urgently requires the services of a receptionist who has a minimum of Three years’ experience in any relevant field. The ideal must be a holder of either OND, HND or Bsc. A previous experience in similar position in a hotel is required
Due to logistic challenges, our client will prefer a candidate who resides in Awka, Amawbia or other close vicinities close to Amawbia.
Functional Responsibilities
Your duties shall include but not limited to the following:
Check-in and check-out guests to the company standards.
Advise guests on room features / utilities / local amenities
Provide excellent customer service at all times and deal with all calls & emails efficiently and effectively.
Support other units from time to time as directed by the General Manager
Liaise with all Managers on any issues and concerns.
Inputting high volume reservations correctly and noting any special requests.
Promoting and upselling the property’s facilities – be a brand ambassador for the property.
Ensuring billing is correctly carried out to the hotel standards
Making bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer answering questions about hotel facilities and about local transport, places of interest and entertainment using sales skills to promote additional hotel services and facilities dealing with special requests, such as room service, taxi bookings or wake-up calls
Passing on messages to guests and taking mail for posting
Passing on any guests’ problems to the appropriate member of staff
Greet, welcome, and check in new guests
Inform guests of policies during the check-in process
Verify guests’ payment methods
Deliver room keys, give guests directions to their rooms
Maintain records of guest room bookings
Compute guests’ bills and post charges
Accommodate guests with extra pillows, cots, toiletries
Send messages to guests
Create incident reports, daily activity logs, or other documents requested by management
Book and schedule conference rooms
Help with administrative and clerical tasks as needed
Maintain a positive attitude at all times
Help guests access the internet and WIFI
Enforce hotel rules and regulations
Alert management of any wrongdoing or guest misconduct
Report emergencies to the authorities
Keep an orderly front desk and reception area
Any other assignment.