Noemdek’s advisory practice was established to support international strategic advisory firms with relevant local expertise. We are able to deliver on our promise to our partners because we have a strong team of people trained at some of the world’s top universities who have immersed themselves in the Nigerian business community.
In addition to partnering with international advisory firms, Noemdek also works directly with clients in the healthcare, financial services, consumer goods and oil and gas industries. Similar to our venture capital business, we are fully committed to helping our clients with solutions that will ensure they have a lasting competitive advantage. Therefore, we look beyond standard solutions to develop effective partnership structures, new insights, mobilize organizations, drive tangible results, and make public and private institutions more capable. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients build more capable organizations, and secure lasting results. We seek to be agents of change-for our clients, our people, and society overall.
Noemdek also leverages its relationships with investors to support clients in raising capital to fund acquisitions.Responsibilities
Reservations & Dispatch Coordination
Manage and confirm client reservations, ride schedules, and service requests.
Coordinate vehicle and driver assignments in collaboration with dispatch teams.
Communicate trip details, changes, and updates clearly to drivers and relevant internal teams.
Monitor daily schedules to ensure timely service delivery and optimal resource utilization.
Handle rescheduling, cancellations, and last-minute adjustments efficiently.
Client Communication & Support
Serve as a key point of contact for clients regarding reservations and service updates.
Provide prompt responses to booking inquiries, confirmations, and changes.
Proactively address service disruptions (e.g. delays, vehicle changes) and communicate resolutions clearly.
Maintain accurate booking records and service logs.
Service Quality & Reporting
Track completed trips and flag service issues for follow-up.
Ensure adherence to service standards and operational procedures.
Assist with preparing daily and weekly booking and performance reports.
Operational Support & Process Improvement
Support the implementation of standard operating procedures for reservations and dispatch.
Identify recurring operational issues and recommend process improvements.
Assist with onboarding new drivers or routes by ensuring booking and schedule readiness.
Maintain clear documentation to support efficient handovers and continuity.
Requirements
Bachelor’s degree in Business Administration, Logistics, or a related field.
2–3 years of experience in reservations, dispatch, logistics coordination, or customer support roles.
Strong organizational and multitasking skills.
Ability to communicate clearly with drivers, clients, and internal teams.
Calm under pressure with strong problem-solving skills.
Proficiency in Microsoft Office tools, especially Excel.
Detail-oriented, dependable, and service-focused.