Guangzhou Automobile Group Co., Ltd (GAC MOTOR) is a Chinese automobile maker headquartered in Guangzhou in China. GAC MOTOR represents insisting on pursuing scientific development, enhancing the core competition, and achieving the sustainable development.
Since its establishment, the Trumpchi has been technologically on par with other global brands and developed based on top-notch European performance. GAC Motor not only has relationships with the global top ten automobile parts suppliers, but have also internalized Europe s advanced chassis and powertrain technology.
Especially in the safety performance, GAC MOTOR’s entire models got the 5 stars award in the C-NCAP test and beyond most of famous brands. Accordingly, GAC MOTOR is foremost in passive safety area.
Designed in Italy, built in world manufacture China, with its C-Class chassis and equipment, B-Class value and quality, and A-Class price, the Trumpchi will be extremely competitive in the global market.
With the global strategy of “Prudent action, holistic plan, steady growth, major breakthroughs,” GAC plans to establish distribution networks in 18 countries in 2014, covering each continent, and extend further to neighboring markets. In the Middle East, GAC MOTOR plans to establish networks in Kuwait, Saudi Arabia, and United Arab Emirates etc.; as well as in Russia and Ukraine of Eastern Europe; Chile, Peru, Colombia, Brazil and Argentina of South America; Algeria and Nigeria of Africa; and in the Southeast Asia and Central Asia are Thailand, Burma, and Cambodia etc.Job Summary:
The Showroom Manager is responsible for overseeing the entire operations of the automobile showroom, ensuring high-quality customer service, optimizing sales performance, and maintaining an exceptional showroom experience. This role involves supervising the sales team, managing vehicle inventory, implementing sales strategies, and ensuring a seamless customer journey from inquiry to purchase. The Showroom Manager will also play a key role in driving business growth, increasing foot traffic, and maintaining strong relationships with both individual and corporate customers.
Key Responsibilities:
Sales & Business Development
Drive showroom sales performance by setting and monitoring sales targets for the team.
Identify and implement strategies to increase showroom traffic and customer engagement.
Collaborate with the marketing team to execute promotional activities and campaigns.
Analyze market trends, customer preferences, and competitor activities to improve sales strategies.
Support the sales team in closing complex or high-value deals.
Customer Experience Management
Ensure a premium customer experience by maintaining high service standards.
Handle customer inquiries, complaints, and escalations promptly and professionally.
Monitor and improve the customer journey from initial contact to post-sale follow-up.
Implement customer feedback mechanisms to enhance service delivery.
Team Leadership & Staff Management
Train, and develop showroom staff to deliver exceptional service and achieve performance goals.
Conduct regular performance reviews, provide feedback, and identify training needs.
Motivate and mentor the team to foster a positive work environment and high morale.
Ensure compliance with company policies, sales processes, and operational standards.
Showroom Operations & Facility Management
Oversee showroom presentation, including vehicle displays, cleanliness, and brand alignment.
Manage inventory levels, vehicle availability, and coordinate with logistics for timely deliveries.
Ensure proper handling of administrative tasks, including documentation and reporting.
Implement and maintain safety protocols and ensure regulatory compliance.
Reporting & Data Analysis
Prepare and submit reports on showroom performance, sales figures, and customer feedback.
Analyze sales data to identify patterns, areas for improvement, and growth opportunities.
Monitor expenses and ensure cost-effective operations without compromising service quality.
Requirements
Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
Minimum of 5 years of experience in showroom management, preferably in the automobile industry.
Strong leadership, team management, and problem-solving skills.
Proven track record of achieving sales targets and driving business growth.
Excellent communication, negotiation, and customer service abilities.
Knowledge of automobile sales, financing options, and industry trends.
Proficiency in Microsoft Office Suite, CRM software, and inventory management tools.
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
Ability to build and maintain strong customer relationships.