Citi has been doing business in Nigeria since 1984. The bank formerly operated under the name Nigeria International Bank Limited, but was renamed to Citibank Nigeria Limited (Citi Nigeria) in 2008 to fully align with Citi’s global brand and identity.
The bank has a strategic business focus in Nigeria specializing mainly in Corporate Banking and servicing mostly corporate clients. Citi Nigeria offers a broad range of services, including global transaction services, sales and trading, corporate finance and investment banking services to corporate and commercial customers, financial institutions (including other banks) and public sector organizations.
Within the industry, Citi is known for its innovation as it has successfully leveraged its global network and extensive knowledge base to offer its Nigerian clients innovative products and services.
Businesses
The bank offers a broad range of services, including transaction services, sales and trading, corporate finance and investment banking services to corporate and commercial customers, financial institutions (including other banks) and public sector organizations.
In August 2008, Citi launched its Direct Custody and Clearing Services in Nigeria, the 53rd market on its proprietary network – the largest in the world. The DCC business will facilitate business transactions for clients and investors looking to do business in Nigeria.
With 12 branches across the country, Citi Nigeria continues to develop innovative products and services for its customers in and around strategic locations.
Sustainability
At Citi Nigeria, we are committed to the needs of the communities in which we operate. By driving sustainability through corporate citizenship, we have developed an Environmental and Social Risk Management (ESRM) Policy, which includes categorization requirements, environmental due diligence, elevated review and approval requirements for the following transaction types:
corporate and government loans
project finance
equity transactions
acquisition finance
letters of credit
bid and performance bonds
project finance advisory mandates
In 2003, Citi was pivotal to the development of the global Equator principles. These standards serve as a voluntary set of guidelines for managing environmental and social risk issues. They are utilized for the funding of development programs such as project financing and advisory with capital costs of over US$10 million.
It is important to state that these principles have been vetted by the World Bank and the International Finance Corporation (IFC). Similarly, Citi has implemented guidelines to manage risks in corporate loans, debt securities and underwritings greater than US$50 million where use of proceeds is known.
Corporate Social Responsibility
Citi Nigeria is very active in community activities in Nigeria. As part of the Citigroup family, the bank, through its global charitable arm, Citi Foundation, supports various non-government organizations (NGOs) in Nigeria.
The Citi Foundation is committed to enhancing economic opportunities for underserved individuals and families in the communities where we work throughout the world. Globally, the Citi Foundation is focusing its giving on microfinance and micro entrepreneurship, which helps individuals become economically self-sufficient; small and growing businesses leading to economic expansion and job creation; education, which prepares young people for personal and professional success; financial education, which helps individuals make informed financial decisions; and the environment with a focus on sustainable enterprises that generate jobs and stimulate economic growth while preserving the environment.
In 2013, continuing Citi’s long-standing tradition of supporting local communities in which we do business, Citibank Nigeria Limited’s Board of Directors approved charitable donations of over $95,000 to more than 30 charitable organizations across Nigeria.
In 2012, Citi Nigeria and Citi Foundation disbursed grants of more than $320,000 (USD) to Nigerian NGOs to support programs such as micro entrepreneurship, financial education, and youth education. The recipients of the grants include Junior Achievement Nigeria, LEAP Africa, Fate Foundation, Hope Worldwide Nigeria and Growing Businesses Foundation.
In 2011, in line with the strategic initiatives of the Central Bank of Nigeria and the economic development goals of the Federal Government, Citi launched the Citi Microenterprise Development for Rural Farmers Initiative (CMDRFI). The program began with a pilot in Gabasawa LGA, Kano where over 100 farmers were selected and participated in financial literacy programs after which they were provided low interest loans to support and grow their farming businesses.
Annually, the bank holds its Global Community Day activities. All staff of the bank (globally) are encouraged to volunteer and do community work on the day. More than 500 people participated in last year’s global community day activities in Lagos, Abuja and Port-Harcourt.
Local Branch Expansion
Citibank Nigeria has 12 direct branches and more than 1,500 partner bank locations strategically situated across the country, enabling proximity to our clients, and allowing us to be responsive to their needs. Also, through Citi’s innovative electronic banking platform, CitiDirect®, our clients are able to transact business with us at any time of the day, even from the comfort of their offices.Description
The Solution Sales Senior Specialist will manage a portfolio of Top Tier Local Corporates and Global Subsidiaries and be responsible for TTS sales origination, cross-sell and retention across the portfolio as well as 0riginate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer satisfaction through quality service delivery
TS sales origination, cross-sell and retention across the portfolio as well as 0riginate new TTS sales for clients, cross-selling TTS products and services to deepen wallet penetration, revenue realization and expansion, and driving customer satisfaction through quality service delivery
Responsibilities
Primary global or regional point of contact and accountability for TTS sales origination and related activities to clients
Trusted advisor for the TTS solutions provided to clients and be responsible for overall client satisfaction
Responsible for growing the TTS P&L of clients and oversee the sales process from origination to revenue realization for assigned clients
Manage and drive the deal team and work closely with Relationship Managers, TTS Product, Client Delivery and O&T to achieve objectives
Ensure consistent, professional delivery of all client management disciplines including: account planning, call reporting, lead generation, pipeline management, implementation acceleration, plus TTS relationship reviews
Cultivate client contacts in the key buying centers that allocate and influence the client’s TTS-related wallet
Identify client goals & financial needs that can be addressed through the TTS platform
Identify opportunities for new deals across TTS product set and geographies including multi-product requirements
Develop and maintain market knowledge through participation in conferences and keeping up to date on market trends affecting clients
Manage and drive the global / regional teams for each account:
Champion multi-product an d/or cross-regional solutions and pricing through the deal review process (Product Sales will be responsible for overall proposal creation and deal review)
Ensure global team communication (e.g. call reports, CRM, emails)
Drive overall client satisfaction with the TTS platform and build customer loyalty
Respond to customer escalation for operational/customer service issues, including complex or cross-geography issues
Build a culture of responsible finance, good governance and supervision, expense discipline and ethics
Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation
Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications
Bachelor’s Degree, preferably in Business, Accounting, or Finance is the minimum educational requirement
15 years post-graduation experience out of which 10 years must have been in the banking industry and at least 2 years must have been on the Assistant General Manger grade.
Mandatory working experience in at least 3 major areas of banking operations.
Masters degree will be an added advantage
Accounting background with good aptitude
In-depth knowledge of regulations, market practices and bank operations
Analytical and Advanced problem solving skills
Fluent in English language
Skills:
Attention to details
Strong controls and execution skills.
Excellent verbal, written communication skills.
Good presentation skills.
Ability to embrace and adopt changes.
Competencies:
Strong interpersonal and management skills are essential
Analytical thinking
Attention to details
Good written and verbal communication skills
Good presentation skills
Computer competency – working with MS Office
Self-starter.