Shema Holdings Limited is a retail chain business whose scope of operations covers Real estate, textile business, real estate etc.Job Responsibilties
Manage transactions with customers using cash registers
Oversee cashiers, shelf attendants, porters, cleaners and security staff
Keep and monitor records of sales and employee performances
Scan goods, weigh goods and ensure prices are accurate
Collect and record customer’s cash payments
Record information about customer purchases in the ERP inventory system by scanning or manually entering the item information into the system.
Taking a tally of the till when required during a shift and producing transaction reports
Balancing the till at the end of the day and maintaining an accurate cash register
Asking customers about their shopping experience for exceptional customer service.
Accurately using specific till technology such as registers, ERP systems, scanners, weight scales, credit/debit card terminals
Accurately issue receipts to customers after each sale, refunds, change or tickets
Redeem stamps and coupons
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information
Greet customers when entering or leaving the store and maintain all customer service standards as prescribed by the Employer and customarily applicable to your role
Manage objections and handle customer enquiries, queries, comments and complaints
Training new staff members and schedule shifts
Maintain clean and tidy checkout areas
Work with the management team to implement measures to avoid stock damages, pilferages, theft and wastage.
Investigate market trends and offer products that would appeal more to customers
Monitor shelf stock and product displays and the general appearance of the store
Track transactions on balance sheets and report any discrepancies
Bag items, box or gift-wrap packages etc as required by the customer and the Employer
Handle merchandise returns and exchanges.