At FMR Agency we have unique and creative solutions that meet the clients expectations not only by realizing the clients business objectives, but particularly by our strict adherence to the ethical principles of public relations, we always search for opportunities beyond the agreed communications and the business objectives, we address special needs in other to find unique and tailored solutions through creative approaches.Role Summary
We are hiring a highly responsive, emotionally intelligent and result-driven WhatsApp Customer Service Executive to manage daily customer enquiries from ads and other channels, build trust quickly, guide customers to the right products, and convert conversations into sales.
Key Responsibilities
Respond to all WhatsApp enquiries promptly and professionally
Convert daily inbound leads from ads into paid orders
Guide customers on product selection, especially shade matching for foundation
Handle objections confidently and close sales without sounding pushy
Follow approved scripts, pricing, delivery information and brand policies
Upsell and cross-sell relevant RLG Cosmetics products
Maintain accurate follow-up with interested customers until conversion
Escalate complaints properly while protecting brand image
Keep chat records organized and updated
KPI Expectations
Fast response time
High lead-to-sale conversion rate
Strong follow-up discipline
Low missed messages
Excellent customer experience
Strict compliance with brand tone and process
Ideal Candidate:
Strong written communication
Very persuasive and sales-oriented
Patient, emotionally intelligent and confident
Can handle high daily lead volume
Must be accountable, proactive and highly disciplined.