SafiCare Integrated Solutions is a service and recruitment company that supports businesses across Nigeria with talent sourcing, hiring, and workforce management, helping organizations build efficient and reliable teams.Role Overview
As Client Relations Officer, you will be the primary liaison between the company and its clients, managing relationships, coordinating service delivery, and ensuring outstanding customer experiences across all service offerings. You’ll play a vital role in building systems for client retention and satisfaction.
Key Responsibilities
Client Engagement & Communication
Respond promptly and professionally to client inquiries and service requests.
Support client onboarding processes and relationship management
Coordinate communication related to service delivery
Maintain regular client follow-up and touchpoints
Service Coordination
Work with internal teams to ensure seamless service delivery
Track and resolve client issues efficiently
Support coordination across multiple service lines
Relationship Management
Build and maintain strong client relationships
Support client retention initiatives and satisfaction programs
Maintain comprehensive client records and communication logs
Process Improvement
Contribute to improving customer experience processes
Identify opportunities to enhance service delivery
Support the development of client engagement systems
Requirements
Education
Degree or relevant experience in customer service, communications, or a related field
Experience
Customer service or relationship management experience preferred
Experience in client-facing roles is an advantage
Skills & Competencies
Excellent verbal and written communication skills (essential)
Strong interpersonal skills and emotional intelligence
Problem-solving ability and conflict resolution skills
Professional demeanor and client-centered mindset
Ability to manage multiple client relationships simultaneously
Initiative and proactive communication
Integrity and discretion