We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.Responsibilities
Proactively contacted customers with delinquent accounts to negotiate payment terms and resolve outstanding balances.
Consistently met and exceeded monthly recovery targets by 15% through effective negotiation skills.
Maintained strict adherence to FCCPC and company compliance policies in all collection activities.
Accurately documented all customer interactions and payment arrangements in the internal data base.
Handled customer inquiries and disputes professionally, ensuring a positive customer experience even in difficult situations.
Secured one-time settlements and structured sustainable payment plans based on customers’ financial situations.